Overview
Administrative Assistant Jobs in Boerne at Pannell Co.
Administrative Assistant
Position Summary
The Administrative Assistant serves as the first point of contact for visitors, employees, and
customers that visit the office. This position is responsible for providing professional front office
support while assisting multiple departments with administrative functions, customer visits, and
office operations.
The Administrative Assistant plays a critical role in representing the company, maintaining
organization, ensuring timely communication, and managing incoming customer complaints
through resolution tracking and coordination with operational leadership.
Essential Duties and Responsibilities
Front Office & Reception
- Greet visitors, customers, applicants, and vendors in a professional and courteous
manner.
- Answer, screen, and direct incoming telephone calls.
- Manage the company reception area to ensure a welcoming and organized environment.
- Receive and distribute incoming mail, packages, and deliveries.
- Coordinate outgoing mail and shipping.
Customer Complaint Management
- Serve as the primary point of contact for incoming customer complaints.
- Receive complaints by phone, email, or other communication methods.
- Gather complete and accurate information regarding customer concerns.
- Enter complaints into the company’s tracking system.
- Assign complaints to the appropriate operational leadership for investigation.
- Monitor complaint status and follow up to ensure timely responses.
- Communicate professionally with customers regarding complaint status and resolution.
- Maintain accurate documentation of all complaint communications.
Administrative Support
- Provide administrative support to leadership and department managers.
- Prepare correspondence, reports, presentations, and other business documents.
- Schedule meetings, appointments, and conference rooms.
- Assist with filing, recordkeeping, and document management.
- Maintain office supplies, kitchen supplies, and coordinate purchasing requests.
- Assist with data entry and maintaining company databases.
- Support onboarding activities and new employee administrative processes.
- Assist with travel arrangements and meeting logistics as needed.
Office Operations
- Maintain organized office files and records.
- Ensure common office areas remain professional and stocked with necessary supplies.
- Coordinate office vendors and service providers when necessary.
- Assist with special projects and company initiatives.
- Support company events, meetings, and training sessions.
Communication
- Communicate professionally with employees, customers, vendors, and management.
- Route inquiries to the appropriate department.
- Maintain confidentiality of company and employee information.
- Demonstrate excellent customer service in every interaction.
Qualifications
Education
- High school diploma or GED required.
Experience
- Minimum of two years of administrative or office support experience preferred.
- Customer service or receptionist experience preferred.
- Experience handling customer complaints or service requests is highly desirable.
Knowledge, Skills, and Abilities
- Bilingual preferred but not required
- Excellent verbal and written communication skills.
- Professional telephone etiquette.
- Strong customer service skills.
- Exceptional organizational and time management abilities.
- Ability to prioritize multiple tasks in a fast-paced environment.
- Strong attention to detail.
- Proficiency in Microsoft Office Suite (Outlook, Word, Excel, Teams, and PowerPoint).
- Ability to learn company software and databases.
- Strong problem-solving and conflict-resolution skills.
- Ability to maintain confidentiality and professionalism.
- Positive attitude with a willingness to assist multiple departments.
Physical Requirements
- Prolonged periods of sitting and computer use.
- Ability to occasionally lift up to 25 pounds.
- Ability to move throughout the office to assist visitors and staff.
Work Environment
This position is primarily located in an office environment with frequent interaction with
employees, customers, vendors, and visitors. The Administrative Assistant is expected to
maintain a professional appearance and provide exceptional service while supporting the daily administrative functions of the company.
Pay: $14.00 – $15.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
Title: Administrative Assistant
Company: Pannell Co.
Location: Boerne
