Overview
Alarm Monitoring Call Representative Jobs in Irving at NATIONAL MONITORING CENTER
Job Title: Customer Service Representative – Alarm Agent
Job Location: Irving, TX.
Job Type: Full-Time; Nonexempt
Available Shifts: Multiple Swing & Overnight Opportunities
We are actively hiring for multiple swing and overnight shifts. Priority hiring is currently focused on our 11:00 PM – 7:30 AM overnight shift.
Available schedules may include:
- 11:00 PM – 7:30 AM (Overnight Shift) – Priority Need
- Swing Shift Opportunities Available
- Additional shift options may be available based on business needs
Pay Rate: $18.00 per hour
Since 2001, National Monitoring Center is an industry leading third party Alarm System monitoring company, and a member of the Netwatch Group. Each member of the Netwatch Group aims to bring a sense safety to all our customers across the globe.
Further details regarding our organization can be found at www.NMCcentral.com
To review our Privacy Policy, please follow this link: https://netwatchglobal.ai/privacy-policy/
Would you describe yourself as:
- Precise
- Having Strong Follow Through
- Open Minded
- Enthusiastic to Learn
- Problem Solver
- Meticulous
- Honest
- Determined
If this specifically describes you, please continue reading the job description!
Job Description
This position is a Customer Service Representative role for a security alarm monitoring facility. Our goal is to deliver high quality customer service in a knowledgeable format, while precisely documenting all actions taken to ensure coherent communication.
Essential Responsibilities
1. Agents will process alarm signals for clients through outbound telephone calls
2. Agents handle inbound calls from clients regarding alarm signals from their accounts.
3. Provide top tier customer service in a clear and positive presence
4. Accurately document all steps and actions
5. Alarm signals include Burglary, Hold-Up, Medical, Fire, and many other types of alarms.
6. Interactions will include conversations with customers, dispatching agencies such as Police or Fire departments and relaying information to Alarm Companies we are partnered with.
7. There are no sales and no call quotas with this position.
This job description is not designed to cover or contain a comprehensive listing of essential functions or responsibilities that are required of the employee for this job. Essential functions and responsibilities and activities may change at any time with or without notice
Education and Experience
- Required – High School Diploma or Equivalent
- One year customer service experience
- Strong written and communication skills required
- Solid computer skills, including ability to work effectively and efficiently within Microsoft office required
- Proven ability to learn processes, procedures and computer software quickly required
- Required – Candidates must be able to pass a background check and be licensed by the state as an Alarm Agent
Work Environment
This job operates in a clerical, open-environment, office setting. This role routinely uses standard office equipment such as computers and phones. This is an in-office position.
Physical Demands
This is a largely sedentary role.
Position Type and Expected Hours of Work
This is a full-time, non-exempt position. Employees are expected to work both weekend days and all employees are expected to work Holidays that fall on their scheduled shift. Agents are usually on the shift they are hired on for a minimum 1 year, before being allowed to change to another shift.
Training:
Paid training for this position will be provided to all new hires via a 6-week new hire training program. Training class is planned to start Monday July 6th and will be Monday- Friday from 7:00 am to 3:30 pm. The training schedule requires full attendance.
Shifts:
- 11:00 PM – 7:30 AM (Overnight Shift) – Priority Need
- Swing Shift Opportunities Available
- Additional shift options may be available based on business needs
Candidates must be available to work their assigned schedule, including weekends and holidays as required.
Company Benefits
· 401k
· Medical
· Dental
· Vision coverage
· PTO
· Weekly pay
· Direct Deposit
· And more
As a dynamic organization, business needs and priorities change from time-to-time. As a result, this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.
It is the policy of the Netwatch Group to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.
Employment-at-Will: Employment at Netwatch Group is at-will and for no specific duration. This means that either the employee or the Company may terminate the employment relationship at any time, with or without cause or notice, except as otherwise provided by law or written agreement.
Job Type: Full-time
Pay: $18.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- Are you able to work both weekend days and holidays if they fall on your scheduled shift?
- This role requires remaining seated or standing at a workstation for extended periods and typing detailed reports. Are you able to meet this requirement?
- How would you rate your computer skills?
☐ Highly proficient – comfortable learning new systems and multitasking across multiple screens/programs
☐ Proficient – comfortable with standard computer programs and typing
☐ Basic computer skills only
- Are you comfortable working in a fast-paced environment where you may need to multitask, answer calls, monitor activity, and document incidents at the same time?
- Are you comfortable making inbound and outbound calls to customers and emergency services while accurately documenting incidents in real time?
- Do you have at least one (1) year of experience in customer service, call center, or another fast-paced professional environment?
Education:
- High school or equivalent (Required)
Location:
- Irving, TX (Required)
Work Location: In person
Title: Alarm Monitoring Call Representative
Company: NATIONAL MONITORING CENTER
Location: Irving
