Overview
Assistant Front Office Manager Jobs in New York at Maritim Hotels
Company Description
Located in the heart of the Meatpacking District, The Maritime Hotel is a boutique property known for its distinctive nautical-inspired design, warm and intuitive service, and a loyal guest following. With 126 cabin-style rooms and a high-touch, lifestyle-driven approach to hospitality, the hotel offers a unique alternative to traditional luxury.
Our team values personality, attention to detail, and a collaborative spirit, creating an environment where service feels natural rather than scripted.
Position Overview
We are seeking a hands-on, service-driven Assistant Front Office Manager to support daily operations and lead from the floor in a fast-paced, unionized environment.
This role is primarily MOD (Manager on Duty) based, requiring a strong on-the-floor presence and the ability to make real-time decisions that directly impact the guest experience. It is best suited for someone who is energized by a highly interactive role and is comfortable balancing guest engagement, team leadership, and operational accountability throughout their shift.
Key Responsibilities
- Serve as Manager on Duty for the majority of shifts, actively leading front office operations in real time
- Maintain a visible and engaged presence in the lobby, setting the tone for service and team performance
- Oversee arrivals, departures, VIP guests, and daily operational flow
- Handle guest concerns and service recovery with confidence, discretion, and sound judgment
- Lead, coach, and support front office team members, reinforcing consistency and accountability
- Work within a unionized environment, ensuring adherence to established agreements while maintaining a positive and professional team dynamic
- Communicate effectively across departments to ensure alignment on guest needs and operational priorities
- Monitor reservations, billing, and room assignments with a high level of accuracy
- Support scheduling and shift coverage as needed
- Assist in onboarding and ongoing training, helping to build a strong and reliable front office team
What Will Set You Apart
- You are comfortable spending the majority of your shift on the floor rather than behind a desk
- You bring a calm, solutions-oriented approach to high-pressure situations
- You understand that managing in a union environment requires structure, consistency, and strong communication
- You lead by example and are able to hold team members accountable while maintaining respect and professionalism
- You take ownership of the guest experience and act decisively when issues arise
Qualifications & Experience
- 2–4+ years of Front Office experience in a hotel environment, with at least 1 year in a supervisory or management role
- Strong preference for experience in a unionized hotel environment
- Demonstrated ability to lead in a fast-paced, guest-facing role with constant interaction
- Proficiency in property management systems, with preference for Stayntouch PMS
- Strong communication and interpersonal skills
- Highly organized with solid problem-solving abilities
- Flexible schedule, including evenings, weekends, and holidays
Preferred Qualifications
- FLSD (Fire and Life Safety Director) Certificate of Fitness strongly preferred
- Experience in boutique or lifestyle hotel environments
- Familiarity with New York City hotel operations
Compensation & Benefits
- Salary range: $70,000 – $80,000
- Comprehensive benefits package (details to be provided)
- Opportunities for growth within a collaborative, service-driven team
Why Join Us
The Maritime Hotel offers a dynamic and team-oriented environment where leadership is defined by presence, accountability, and genuine hospitality. This role provides the opportunity to be deeply involved in the guest experience while developing strong operational and leadership skills in a unique New York City setting.
Pay: $70,000.00 – $80,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Commuter assistance
- Dental insurance
- Employee discount
- Health insurance
- Health savings account
- Paid jury duty
- Paid time off
- Vision insurance
Work Location: In person
Title: Assistant Front Office Manager
Company: Maritim Hotels
Location: New York
