Overview
Business Analyst Jobs in New York, NY at SKAPS Solutions, Inc.
Title: Business Analyst
Company: SKAPS Solutions, Inc.
Location: New York, NY
BUSINESS ANALYST
NYC, NY – Hybrid
In Person Interview
Long term Contract
Legal & Court Case Management
Position Overview
We are seeking an experienced Business Analyst with proven expertise in legal operations and court case management systems. This role requires a deep understanding of legal workflows, case management software, and the ability to bridge business requirements with technical solutions in a complex legal environment.
This is an in-person role where an individual is required to be in NYC office. Position may offer hybrid option down the road once the individual establishes enough work efficiency.
Key Responsibilities
- Analyze and document business processes related to legal case management, including intake, discovery, trial preparation, and post-settlement activities
- Conduct requirements gathering sessions with attorneys, paralegals, and support staff to understand operational pain points and improvement opportunities
- Develop detailed functional specifications and user stories for system implementations, configurations, and enhancements
- Serve as liaison between technical development teams and legal staff during system deployments and custom integrations
- Create training materials, documentation, and standard operating procedures (SOPs) for new systems and processes
- Perform data analysis and reporting to measure process efficiency, identify bottlenecks, and track key performance metrics (KPIs) related to case management
- Manage system configuration, customization, and testing of case management platforms, including fields, workflows, and automation rules
- Support data migration projects, ensuring accuracy and integrity when transitioning between systems
- Monitor system performance, user adoption, and provide ongoing support and optimization recommendations
Required Qualifications
- Bachelor’s degree in business administration, Information Technology, Law, or related field
- Minimum 5 years of professional experience as a Business Analyst or similar role
- Preferred 2 years of direct experience working with legal case management systems or legal operations
- Strong understanding of legal processes, legal terminology, and case management workflows
- Proficiency with business analysis tools (wireframing, process modeling, BPMN) and documentation
- Strong SQL knowledge for data analysis and reporting; experience with data visualization tools (Tableau, Power BI) preferred
- Excellent written and verbal communication skills with ability to explain technical concepts to non-technical audiences
- Knowledge of legal compliance requirements (GDPR, CJIS, attorney-client privilege, work product doctrine)
- Experience with API integrations and third-party system connections
Core Competencies
- Business Process Analysis & Improvement
- Requirements Management & Elicitation
- Systems Design & Solution Architecture
- Project Management & Coordination
- Stakeholder & Relationship Management
- Data Analysis & Reporting
- User Training & Change Management
- Problem-Solving & Attention to Detail
Technical Skills
- Case Management Platforms: Salesforce, or similar
- Databases: SQL (queries, optimization), database design
- Business Intelligence: Tableau, or similar
- Microsoft Office Suite: Excel (advanced), Word, PowerPoint
- Modeling Tools: Visio, Lucidchart, or UML diagramming
- Project Management Tools: Jira, Asana, Microsoft Project, or equivalent
Soft Skills
- Excellent communication and presentation abilities
- Strong analytical and critical thinking capabilities
- Ability to manage multiple priorities and meet tight deadlines
- Strong organizational and documentation skills
- Collaborative team player with strong interpersonal skills
- Adaptability and willingness to learn new systems and processes