Overview
Client Experience Manager Jobs in United States at RemoteHunter
Title: Client Experience Manager
Company: RemoteHunter
Location: United States
1. About Our Client:
This organization operates in the event ticketing and platform services industry. It addresses the challenges clients face in managing ticketing and event operations by providing a platform designed to streamline event management, enhance client engagement, and support operational needs. The company focuses on delivering solutions that improve platform adoption, client satisfaction, and account growth across ticketing, festivals, and venues.
2. About the Opportunity:
The Client Experience Manager is responsible for serving as the primary daily contact for clients, ensuring they achieve their goals using the platform and services. This role focuses on managing client accounts operationally, fostering long-term client relationships, driving platform adoption, and identifying growth opportunities. The position plays a key part in coordinating with internal teams to deliver a seamless client experience and supports strategic account management.
3. Responsibilities:
• Build and maintain trusted client relationships and act as their advocate within the organization
• Communicate proactively with clients to understand their goals, challenges, and initiatives
• Monitor client engagement and platform usage to improve adoption and account growth
• Identify and pursue upsell and expansion aligned with client goals
• Serve as the primary contact for assigned client accounts, managing daily needs and inquiries
• Monitor and resolve client tickets promptly to maintain service quality
• Build client events on the platform as needed
• Coordinate across internal teams to meet client goals on time
• Partner with Technical Solutions Managers for feature demos, technical issue resolution, workarounds, and audits
• Collaborate with the Director of Accounts on escalations, strategic guidance, financial or reporting needs, and risk mitigation
• Work with onboarding to ensure effective client training and setup for success
• Provide regular updates on client relationship health to leadership
• Escalate complex issues and ensure timely resolution
• Share client feedback to improve platform functionality and client experience
• Manage client projects, timelines, event builds, and deliverables
• Maintain organized client records using Notion and HubSpot
• Identify and implement process improvements for client success workflows
4. Requirements:
• Minimum of 5 years in client success, account management, or related roles in ticketing, festivals, venues, or SaaS
• Strong communication, negotiation, and presentation skills
• Excellent problem-solving, analytical skills, and attention to detail
• Strong organizational skills and commitment to high customer service standards
• High ethical standards and transparent client interactions
• Adaptable, open to feedback, and committed to continuous learning
• Bachelor’s degree in business or a related field
• Ability to travel up to 20% and work weekends as needed
Preferred:
• Proficiency with HubSpot, Notion, Slack, and Google Apps
• Experience with event building, reporting, and digital marketing on ticketing platforms
• Self-starter with creative problem-solving skills and professional mindset
5. Pay Range and Compensation Package:
• Salary Range: $75,000 – $85,000 per year plus bonus and equity
6. Benefits & Perks:
• 100% remote work option with hybrid flexibility
• Paid health benefits including dental, vision, and life insurance
• Flexible vacation policy
• 401k plan with 50% match up to 3%
• Education stipend
• Paid holidays and birthdays off
• Parental leave
• Ticket discounts and perks
Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.