Overview
Client Services Analyst Jobs in United States at EPITEC
Title: Client Services Analyst
Company: EPITEC
Location: United States
Job Title: Client Services Analyst
Location: Remote, United States
Pay Rate: $23 – 25 per hour
Job Type: W2 Contract
Expected Hours per Week: 40 hours per week
Schedule: Monday–Friday, 8:00 AM–5:00 PM
Position Description
This role is responsible for providing client support, account maintenance, and service excellence to ensure client satisfaction. The Client Account Support Analyst serves as a primary point of contact for client inquiries, resolves issues, coordinates with Account Managers, and supports account growth opportunities through proactive relationship management and analysis.
Key Responsibilities
- Respond to client inquiries and resolve service-related issues in a timely manner.
- Provide ongoing account support to ensure client satisfaction and retention.
- Partner with Account Managers to identify client needs and mitigate potential issues.
- Communicate account status, risks, and opportunities for expanded business.
- Assist with client service, maintenance, and account penetration activities.
- Prepare reports, analyses, and recommendations for internal review.
- Deliver product and service presentations to clients and prospective customers as needed.
- Apply established procedures and professional judgment to routine client support activities.
- Collaborate with cross-functional teams to ensure successful client outcomes.
- Provide guidance and support to junior team members when appropriate.
Required Qualifications
- Bachelor’s degree or equivalent experience.
- Experience in client services, account support, customer success, or account management.
- Strong problem-solving and customer service skills.
- Excellent verbal and written communication skills.
- Experience preparing reports and analyzing client-related data.
- Ability to manage multiple priorities in a fast-paced environment.
Preferred Qualifications
- Experience working with CRM systems such as Salesforce or similar platforms.
- Experience supporting business-to-business (B2B) clients.
- Presentation and client-facing communication experience.
- Experience collaborating with Account Managers or Sales teams.
Top Skills
- Client Relationship Management
- Customer Service
- Account Support
- Problem Resolution
- Communication Skills
- Reporting & Analysis
- CRM Systems (Salesforce preferred)
- Cross-Functional Collaboration
- Presentation Skills
- Account Management Support