Overview
Community Manager Jobs in United States at JACOB MEDIA
Title: Community Manager
Company: JACOB MEDIA
Location: United States
GLOBAL HOSPITALITY SOCIAL AOR
Community Manager
Coverage: Two positions flagship brand, and a split seat across both brand sides
Commitment: ~40 hours/week
Rate: $42/hour
Start: Immediate
1099 contract through Dec 2026, with potential to convert to W-2 in 2027
You are the brand's voice in the replies, the DMs, and the comments for one of the world's largest hospitality brands. The person who turns a feed into a community and protects the brand in real time. We are hiring two Community Managers: one dedicated to the flagship brand, one split across the account.
ABOUT JACOB MEDIA
Jacob Media is a social-first storytelling studio, a team of creatives, strategists, and producers harnessing their collective talent to set a new standard for storytelling on social, informed by insights and cultural trends. Built to plug in as a true extension of a brand's in-house team.
We work with the likes of Lamborghini, Etihad, Delta, Sonos, and Bugatti, based between Los Angeles and Dubai. We are intentionally lean and independent, which lets us move quickly to keep up with what's happening in culture and set the trends ourselves.
THE ROLE
You are the live voice of the brand: triaging comments and DMs, replying as the brand, escalating what needs escalating, and feeding sentiment and trend signals back to the social and analytics team. You partner with the Copywriter on how the brand speaks in conversation and with the Analytics Lead on what the community is telling us.
One thing to be upfront about: this is a global brand and the community does not keep office hours. We will define the coverage windows together as a team, including a weekend rotation, so that the account is genuinely always-on without any one person burning out. If defined coverage windows outside a standard 9 to 5 are a dealbreaker, this is not the right seat.
WHAT YOU'LL OWN
- Day-to-day community management across your brand coverage: replies, comments, DMs, and engagement.
- Holding the brand voice in real-time conversation, with judgment about when to be playful and when to be careful.
- Surfacing trends, sentiment, and standout community moments back to the social and creative team.
- Flagging and escalating issues quickly, and helping shape the rules of engagement for a premium brand.
- Working with the Copywriter and Senior Social Manager so the post and the reply feel like one brand.
- Your share of the team coverage rotation, including agreed weekend windows.
WHAT YOU BRING
- 3+ years in community management, including a premium global or hospitality brand.
- Proof you can carry a brand voice into live conversation without missing a beat.
- Strong instincts for tone, timing, and risk, especially on a brand where every reply is public.
- The reliability to cover an always-on account across time zones.
BONUS POINTS
- Multilingual ability or experience managing across regions.
- Familiarity with social listening and community tooling at enterprise scale.
- Experience writing playbooks for community response, not just executing them.
THE FINE PRINT
This is a 1099 independent contractor engagement, not employment. You invoice us, you handle your own taxes and insurance, and you bring your own kit. The contract runs through December 31, 2026 and is guaranteed for that term. If the work is exceptional and the partnership continues, there is real potential to convert to a W-2 role with Jacob Media in 2027.
US-based contractors only. Remote is welcome, but you need to hold US working hours and be available for the account day to day.