Overview
CSR – Customer Service Representative Jobs in Laurel, DE at Integrity Heating & Air, Inc.
About Us
At Integrity Heating & Air, we exist to serve communities by creating environments that allow people to thrive.
We believe homeowners deserve honest service, quality work, and a company they can trust. We also believe our employees deserve opportunity, growth, and a team environment that pushes everyone to improve.
We are not looking for average people who just want a paycheck.
We are building a team of dependable, hardworking professionals who care about helping people, solving problems, and representing our company the right way.
Position Overview
Integrity Heating & Air is looking for a high level Customer Service Representative (CSR) who brings energy, professionalism, urgency, and strong communication skills to our growing team.
This role is one of the most important positions in the company because you are often the first impression customers have of us.
We are looking for someone who can stay calm under pressure, communicate confidently, multitask efficiently, and genuinely care about helping customers.
The right person is organized, dependable, positive, and thrives in a fast paced environment.
What We’re Looking For
We want someone who:
- Communicates professionally and confidently
- Is dependable and consistent
- Has a strong work ethic
- Is positive and team oriented
- Handles pressure well
- Learns quickly and takes initiative
- Is organized and detail oriented
- Treats customers with respect and empathy
- Works with urgency and professionalism
- Wants long term growth and opportunity
We are looking for people who take pride in representing a company the right way.
What you’ll do
- Answer incoming customer calls professionally and efficiently
- Book appointments
- Communicate with customers regarding scheduling and updates
- Handle customer concerns with professionalism and empathy
- Maintain accurate customer records and notes
- Assist with follow up calls and customer communication
- Work closely with management and field staff
- Help create an exceptional customer experience
- Support company growth through strong communication and organization
What you need
- Previous customer service or office experience preferred
- Strong communication and phone skills
- Ability to multitask in a fast paced environment
- Strong organizational skills and attention to detail
- Comfortable using computers and scheduling software
- Positive attitude and team mindset
- Ability to remain professional under pressure
HVAC or home service experience is a plus but not required.
What you get
- Competitive pay
- Performance incentives
- Paid time off
- Growth opportunities
- Ongoing training
- Supportive team environment
- Long term career opportunity
Schedule
- Full Time
- Monday–Friday
- Some flexibility during peak seasons may be required
Why Join Integrity Heating & Air?
We are building a company centered around accountability, opportunity, teamwork, and doing the right thing.
We want people who are hungry to grow, committed to excellence, and proud of the work they do.
If you are motivated, dependable, and want to be part of a strong team culture, we would love to meet you.
Apply today.
Job Type: Full-time
Pay: $18.00 – $22.00 per hour
Benefits:
- Dental insurance
- On-the-job training
- Paid time off
- Vision insurance
Shift:
- Day shift
Application Question(s):
- How many years of customer service experience do you have?
- Have you worked in a fast-paced office or call environment before?
- Do you have experience answering high call volumes and managing time efficiently?
- Have you worked in HVAC, home services, construction, or a related industry before?
- Are you comfortable working with scheduling software, computers, and multiple screens?
- What does great customer service mean to you?
Work Location: In person
Title: CSR – Customer Service Representative
Company: Integrity Heating & Air, Inc.
Location: Laurel, DE
