Overview
CSR – Customer Service Representative Jobs in Colchester, VT at Special Services Transportation Agency
Location: In-Person in Colchester, VT.
Monday-Friday 7:30am-4:30pm (Full Time)
Starting pay at: $21/hr.
Special Services Transportation Agency (SSTA) is a private nonprofit operation out of Colchester, VT. SSTA focuses on providing accessible transportation for people who have specialized mobility needs. We are hiring for a Customer Service Representative (CSR)! Our CSR’s are responsible for being the initial contact person for the organization and meets and greets clients and visitors on the phone and face to face.
Some duties/responsibilities for this position include but are not limited to:
- Explain transportation process to clients, assist with referrals to appropriate agencies.
- Sets up new client intakes. Accurately schedules, verifies, and authorizes medical and non-medical rides using SSTA’s software.
- Ensure clients are eligible for transportation and account information is accurate for billing.
- Schedules and coordinates out of area rides for clients with volunteer drivers.
- Make out of town transportation and lodging arrangements as needed and work closely with physicians’ offices and Medicaid for referrals and approval.
- Assist with customer issues, and works with team and supervisor to determine solutions.
- Organized, manage, and process invoices, manifests and related paperwork with a high level of accuracy.
An ideal candidate would have great skills in computers/programs, spreadsheets, communication, time management, working with a team, and understanding both oral and written instructions. If any of this information interests you or you sound like our ideal candidate then we encourage you to apply!
Qualifications:
- High School Diploma or equivalent is required.
- A minimum of 6 months of customer service experience is required (experience does not need to be within transportation).
- A valid driver’s license is required.
- The ability to pass a thorough background check to work with vulnerable population is required. SSTA pulls these reports upon hire and annually.
Benefits include:
- Health Insurance
- Dental Insurance
- Vision Insurance
- Retirement
- Combined Time Off
- Company provided Life Insurance, Long-term disability, and short-term disability
- Discounted Gym Membership
- and more!
SSTA is an equal employment opportunity employer.
Job Type: Full-time
Pay: From $21.00 per hour
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Professional development assistance
- Vision insurance
Experience:
- Customer service: 1 year (Preferred)
Ability to Commute:
- Colchester, VT 05446 (Required)
Work Location: In person
Title: CSR – Customer Service Representative
Company: Special Services Transportation Agency
Location: Colchester, VT
