Overview
Customer Business Manager Jobs in Pennsylvania, United States at NatureSweet
Title: Customer Business Manager
Company: NatureSweet
Location: Pennsylvania, United States
NatureSweet® is the world’s largest controlled-environment agriculture company and the leading branded tomato company in North America. From tomatoes and cucumbers to peppers, our products are grown year-round in greenhouse environments that deliver exceptional flavor, freshness, and consistency.
But we’re more than a produce company. We’re a company committed to transforming the lives of agricultural workers in North America through industry-leading wages, education, wellness, and career development opportunities. Our unique culture and business model have been recognized by publications including Forbes and Harvard Business Review.
We are looking for our next Customer Business Manager
Location: Remote, but focused in Northeast or Mid-Atlantic Regions.
About the role:
The Customer Business Manager supports the day-to-day execution and operational management of the Albertsons Companies business, serving as the lead coordinator across a complex, multi-division customer structure.
This role is responsible for ensuring flawless execution of pricing, promotions, item maintenance, and cross-functional alignment across the account. In addition, the role will take direct ownership of select regional divisions, leading execution and supporting growth initiatives within those markets.
This is a hybrid role combining execution leadership and emerging account ownership. Success is defined by organization, accuracy, and the ability to manage multiple priorities while driving results in assigned divisions.
What You'll Do:
1. Account Execution Leadership (Primary Focus)
- Serve as the lead coordinator for all pricing, promotional, and executional activity across multiple divisions.
- Manage promotion submissions, calendars, and timelines to ensure all deadlines are met.
- Ensure alignment between internal plans and customer requirements across banners and regions.
- Track and validate deductions and trade spend against approved programs.
- Maintain high standards of accuracy across all customer-facing systems and submissions.
2. Item & Data Management
- Coordinate item setup, maintenance, and changes across divisions.
- Manage UPC, pack, cost, and product transitions with division-specific requirements.
- Ensure all customer systems reflect accurate and current information.
- Partner with internal teams to resolve discrepancies quickly and effectively.
3. Forecast & Order Alignment
- Monitor orders vs. forecast across divisions and identify risks or opportunities.
- Partner with demand planning and supply chain to resolve issues.
- Communicate proactively on shortages, overages, and demand changes.
- Support execution to maximize service levels and minimize lost sales.
4. Cross-Functional Coordination
- Act as the central liaison between sales, customer service, demand planning, finance, and supply chain.
- Ensure alignment on timelines, submissions, and deliverables across multiple workstreams.
- Drive internal accountability to meet customer requirements.
- Maintain detailed execution calendars tied to customer cadence.
5. Division Account Ownership (Secondary Focus)
- Own execution and coordination for assigned regional divisions (e.g., Texas Eastern divisions)
- Support development and execution of division-level plans to drive volume and distribution.
- Prepare materials and participate in division-level customer meetings and line reviews.
- Manage follow-ups and ensure execution of agreed-upon initiatives.
- Serve as a developing point of contact for division stakeholders.
6. Customer Communication
- Serve as primary contact for day-to-day administrative communication with customer teams (pricing, replenishment, category support).
- Manage a high volume of requests, submissions, and follow-ups across divisions.
- Track and resolve open issues to completion in a timely manner.
7. Reporting & Performance Tracking
- Track key account metrics including promotions, orders, service levels, and execution KPIs.
- Identify trends, risks, and inconsistencies across divisions.
- Support preparation of business reviews and internal updates.
- Maintain organized documentation of all submissions and activities.
What we are looking for:
- Bachelor’s degree preferred
- 1-3 years of experience in CPG, produce, or retail account support
- Experience working with large, multi-division grocery retailers strongly preferred
- Strong proficiency in Syndicated Data Analysis, Excel and ERP/customer systems
- Highly detail-oriented with strong organizational and time management skills
- Ability to manage multiple priorities and stakeholders in a fast-paced environment
- Broker management experience a plus
- Ability to travel up to 20%
Core Competencies:
- Complexity Management – effectively manages multiple workstreams across divisions
- Execution Discipline – delivers accurate, timely work with consistency
- Attention to Detail – identifies and resolves issues before they escalate
- Ownership Mentality – takes accountability for both execution and assigned business areas
- Communication – clear, proactive, and responsive across stakeholders
What Makes You Stand Out:
- On-time and accurate promotion and pricing execution across divisions
- Reduction in deduction errors and discrepancies
- Accuracy of item and customer data across all banners
- Alignment of orders vs. forecast and service level performance
- Effective management of multiple priorities without missed deadlines
- Execution and performance of assigned divisions
Reporting Structure
- Reports to: Director of National Accounts – Albertsons
- Works closely with: Customer Service, Demand Planning, Finance, and Supply Chain
- No direct reports
Why join NatureSweet?
- Help shape one of the most recognized brands in produce
- Join a high-growth company helping redefine the future of fresh food
- Work alongside collaborative teams that value innovation and impact
- Be part of a company that believes business success and social responsibility go hand in hand
- Contribute to a culture that has earned national recognition for leadership and workplace practices
Our Hiring Process
- Introductory conversation with Talent Acquisition
- Interviews with cross-functional and executive leadership
At NatureSweet, we are committed to building a diverse, equitable, and inclusive workplace where everyone can thrive. Please note that NatureSweet will never request payment or financial information at any stage of the recruitment process.