Overview
Customer Onboarding Program Manager Jobs in Austin, TX at Cirrascale Cloud Services
Title: Customer Onboarding Program Manager
Company: Cirrascale Cloud Services
Location: Austin, TX
ABOUT CIRRASCALE
Cirrascale Cloud Services provides high-performance cloud infrastructure purpose-built for deep learning, generative AI, and large-scale AI inference workloads. We specialize in dedicated GPU cloud solutions tailored to the unique needs of startups, research labs, and enterprise AI teams. Our mission is to accelerate AI innovation by combining powerful hardware with white-glove service and flexible, custom-built environments.
POSITION SUMMARY
The Customer Onboarding Program Manager is the strategic owner of Cirrascale’s most important customer relationships post‑sale. This is a senior‑level, high‑impact role responsible for owning the entire customer journey—from onboarding and value realization through expansion, and long‑term partnership.
This role is equal parts strategic operator, executive relationship owner, and revenue driver. The CSM ensures customers achieve measurable outcomes, receive a consistently world‑class experience, and grow their market position using Cirrascale’s platform—resulting in expansion, increased lifetime value, and durable partnerships.
KEY RESPONSIBILITIES
- Own and drive the end‑to‑end customer onboarding motion from pre‑sales POC through deployment, and stabilization
- Serve as the primary onboarding lead and customer‑facing program owner, ensuring a smooth, predictable, and high‑quality transition
- Plan, coordinate, and sequence onboarding activities across Sales, Operations, Capacity Planning and Customer Success teams
- Proactively identify risks, gaps, and blockers, solving problems and driving resolution to keep onboarding on track
- Define, document, and continuously improve onboarding processes, milestones, and handoff readiness into Customer Success ownership
- Drive internal accountability through clear communication, cross‑functional influence, and execution rigor
- Provide clear status updates, timelines, and onboarding readiness assessments to customers and internal stakeholders
REQUIREMENTS
- 7–12+ years of experience in senior Customer Success, Enterprise Account Management, TAM, or complex post‑sale ownership roles
- 3+ years of experience in customer onboarding, program management, project management, infrastructure planning, or similar execution‑focused roles
- Proven experience leading complex, cross‑functional initiatives with direct customer‑facing accountability
- Strong problem‑solving mindset with the ability to identify process gaps and implement practical improvements
- Experience coordinating technical or infrastructure‑heavy implementations in fast‑moving environments
- Excellent communication skills with the ability to influence stakeholders without formal authority
- Highly organized, execution‑driven, and comfortable managing multiple onboarding efforts in parallel
- Program or Project Management certification (PMP, Agile, Scrum, or similar) a strong plus
- Experience in cloud, infrastructure, AI/ML, or high‑growth technology environments preferred
BENEFITS
Benefits include:
- 401(k) with company match.
- Health, dental, and vision insurance.
- Paid time off (PTO).
- Opportunities for professional development and growth.
WHY JOIN CIRRASCALE?
Join a growing team that's pushing the boundaries of AI infrastructure. At Cirrascale, you’ll contribute to projects powering next-generation AI applications while working with top-tier hardware in a collaborative and innovative environment. From custom deployments to hands-on customer support, every role here plays a part in enabling breakthroughs in AI.
Cirrascale Cloud Services is an equal opportunity employer committed to diversity and inclusion.
Please apply at [email protected]