Customer Service Representative

The Opportunity

JIB Communications is expanding its Allentown team and looking for motivated, people-first individuals to join us in a customer-facing capacity. Depending on your strengths and interview performance, you may be placed in a customer service or sales-oriented role — both of which involve direct, face-to-face interaction with customers in the field.

If you’re personable, driven, and ready to grow, we want to talk.

What You’ll Be Doing

• Engaging with customers directly in assigned territories to address needs, answer questions, and present solutions

• Representing our clients’ products and services in a professional, positive manner

• Identifying customer needs and guiding them toward the right fit

• Logging interactions and outcomes accurately

• Attending daily team huddles, training sessions, and coaching check-ins

• Building relationships that drive both customer satisfaction and results

What We’re Looking For

• Strong communicator who genuinely enjoys talking to people

• Self-motivated and reliable — you hold yourself accountable

• Positive and resilient — you stay composed and professional in the field

• Punctual and presentable in customer-facing situations

• High school diploma or GED

• No prior experience required — we hire for attitude and train for skill

Compensation

Compensation is tied to your performance — representatives typically earn $600/week, with top performers regularly exceeding $800+/week.

Schedule & Location

• Full-time, Monday–Friday (weekend availability a plus)

• Based out of our Allentown office

What We Offer

• Paid training and hands-on coaching from day one

• Placement consideration based on your interview performance — CSR and field roles available

• Performance-based compensation that directly rewards your effort

• Clear advancement path into team lead and management roles

• High-energy, collaborative team environment

• Real-world experience in customer relations, communication, and professional development

Our Hiring Process We move quickly and keep it simple:

• Initial screening and brief phone call with our recruiting team to book the preliminary in-person interview

• Preliminary in-person interview at our Allentown office

• Secondary interview to go deeper on fit and role placement

• Job shadow — spend time on the field to see exactly what the day looks like

Apply Today

Qualified applicants will be contacted promptly to schedule an interview. If this sounds like you, don’t wait.

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