Overview
Customer Service Representative Jobs in Kennesaw at McKeon Heating and Air
Customer Experience Representative (High-Energy, Fast-Paced)
Location: Kennesaw, GA
Schedule: Full-Time | In-Office
Pay: Competitive hourly + performance opportunities
Start Date: Rolling
THIS ROLE IS NOT FOR EVERYONE – AND THAT’S OK.
We are building a high-energy, high-effort Customer Experience team for a growing, family-owned home services company. This team is the voice of our business – the first impression, the problem-solvers, and the customer advocates.
If you love talking to people, thrive in fast-paced environments, and take pride in helping customers feel heard and cared for – keep reading.
If you’re looking for a quiet desk job or something to “get by,” this won’t be a fit.
WHAT YOU’LL BE DOING
- Answering and making a high volume of customer calls
- Helping customers navigate service issues with empathy and confidence
- Scheduling, confirming, and following up on appointments
- Proactively solving problems — not passing them along
- Communicating clearly with teammates and leadership
- Maintaining professionalism and positive energy, even on tough calls
Most days are busy. Some days are chaotic. The right person leans into that, not away from it.
THIS ROLE IS A GREAT FIT IF YOU:
- Bring high energy and effort to your work every day
- Communicate clearly, professionally, and confidently on the phone
- Are empathetic — you listen first, then solve
- Thrive in fast-paced environments with changing priorities
- Take ownership instead of waiting to be told what to do
- Show up consistently and take reliability seriously
- Are coachable and open to feedback
THIS ROLE IS NOT A FIT IF YOU:
- Prefer slow-paced or low-interaction work
- Struggle to stay positive during busy or stressful days
- Are frequently unavailable or juggling multiple commitments
- Need constant direction to stay productive
- Dislike being on the phone most of the day
EXPERIENCE & SKILLS
Preferred (but not required):
- Customer service, call center, hospitality, or retail experience
- Comfort handling difficult conversations professionally
- Strong verbal communication skills
- Basic computer proficiency
What matters most: attitude, effort, and willingness to grow.
WHY JOIN US?
- Family-owned company with a strong people-first culture
- Opportunity to grow as the team expands
- Leadership that values effort, accountability, and empathy
- Be part of a founding team setting the standard for customer experience
HOW TO APPLY (IMPORTANT)
When applying, include a short note answering this question:
“What does great customer service mean to you, and why do you enjoy helping people?”
Applications without this will not be reviewed.
FINAL NOTE
We don’t hire just to fill seats.
We hire people who care, show up, and bring energy every day.
If that sounds like you — we’d love to meet you.
Pay: $17.00 – $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Vision insurance
Work Location: In person
Title: Customer Service Representative
Company: McKeon Heating and Air
Location: Kennesaw
