Overview
Customer Service Representative – Healthcare Jobs in United States at Sundayy
Title: Customer Service Representative – Healthcare
Company: Sundayy
Location: United States
About The Company
At TTEC, we are a global leader in customer experience solutions, dedicated to helping brands deliver smarter, more human-centric interactions through innovative data, AI, and technology-driven services. Our mission is to connect people and brands seamlessly, ensuring every customer interaction is meaningful and impactful. With a strong emphasis on fostering an inclusive and diverse workforce, we pride ourselves on creating a supportive environment where employees are empowered to bring their authentic selves to work. Recognized as a Great Place to Work, our culture is built on respect, collaboration, and continuous growth, making us a preferred employer in the customer service industry.
About The Role
The Healthcare Customer Service Representative role offers an exciting opportunity to be part of a dynamic team supporting consumers remotely from California. In this position, you will serve as the frontline representative, providing essential assistance to individuals navigating their healthcare benefits. Your primary objective will be to deliver exceptional customer service by resolving inquiries, offering guidance on healthcare options, and ensuring a positive experience for every caller. This role is perfect for compassionate, detail-oriented individuals who enjoy helping others and thrive in a fast-paced, supportive environment. As part of our remote team, you will receive comprehensive training and ongoing coaching to develop your skills and confidence, enabling you to excel in delivering impactful service that truly makes a difference in people's lives.
Qualifications
- Minimum of 6 months of customer service experience
- High school diploma or equivalent
- Strong empathy, patience, and attentiveness to customer needs
- Proficiency with computer systems and Windows-based applications
- A dedicated, distraction-free home workspace
- A secure, high-speed wired internet connection (minimum 25 Mbps)
- Excellent communication skills, both verbal and written
- Ability to manage high call volumes while maintaining professionalism and quality
Responsibilities
- Answer incoming customer calls promptly and professionally
- Engage thoughtfully with customers to understand their healthcare benefit questions and needs
- Conduct research across multiple systems to resolve customer inquiries effectively
- Provide clear, accurate information to guide consumers through healthcare options and processes
- Maintain high-quality interactions while managing a high volume of calls
- Follow scheduled breaks and adhere to company policies and procedures
- Document customer interactions accurately in the system
- Participate in ongoing training and coaching sessions to enhance skills and knowledge
- Collaborate with team members and supervisors to improve service delivery
Benefits
- Competitive starting hourly wage of $17.65
- Comprehensive benefits package, including PTO, health and wellness incentives, and tuition reimbursement (eligibility may vary)
- Supportive environment focused on professional growth and development
- Engaging and meaningful daily interactions supporting consumers
- Inclusive and community-oriented company culture that encourages giving back
- Access to individualized coaching and a wide range of free learning courses
- Remote work flexibility from your California home
Equal Opportunity
TTEC is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We believe that diversity enriches our community and enhances our ability to deliver exceptional service. We are dedicated to creating an environment where everyone feels valued, respected, and empowered to bring their authentic selves to work.