Overview
Customer Success Manager Jobs in New York, NY at Revi Solutions Inc
Title: Customer Success Manager
Company: Revi Solutions Inc
Location: New York, NY
Customer Success Manager
Revi Solutions
Hybrid (New York, NY – 2–3 Days In Office)
$70,000–$90,000 (Dependent on experience) Base Salary + Growth
About Revi:
Revi is building the AI-powered conversion infrastructure layer for the fitness industry.
We help fitness studios, gyms, and wellness businesses convert more leads, automate customer engagement, improve retention, and drive measurable revenue growth through AI and automation.
Our platform integrates directly into leading fitness CRMs and powers customer communication across the entire lifecycle, from lead creation through membership retention.
We're a fast-growing startup operating at the intersection of AI, SaaS, and fitness technology, and we're looking for a Customer Success Manager who wants meaningful ownership and impact.
The Opportunity & Role
This is not a traditional Customer Success role.
You'll own a portfolio of customers across onboarding, launch, adoption, retention, renewal, and optimization while helping shape the future of Customer Success at Revi.
You'll work directly with studio owners, operators, and business leaders to help them improve conversion, increase revenue, and get measurable value from our platform.
If you thrive in fast-moving environments, enjoy solving problems, and want to help build something from the ground up, we'd love to meet you.
What You'll Own
Customer Success & Account Management
- Manage a portfolio of 30–50 active customer accounts
- Build strong relationships with studio owners and operators
- Serve as the primary strategic point of contact
- Drive adoption, engagement, retention, and renewal outcomes
Onboarding & Launch
- Lead customers from post-sale handoff through successful launch
- Guide implementation, activation, and adoption milestones
- Establish success metrics and business goals
- Ensure customers achieve value quickly
Retention & Growth
- Monitor account health and adoption trends
- Identify churn risk before it becomes a problem
- Conduct recurring performance reviews and strategy discussions
- Support expansion opportunities where appropriate
Problem Solving & Optimization
- Diagnose operational bottlenecks and adoption challenges
- Collaborate with Product, Support, and Engineering teams
- Surface customer insights that improve the platform and customer experience
What We're Looking For
- 3+ years of Customer Success, Account Management, or SaaS client services experience
- Experience managing a portfolio of customer accounts
- Strong communication and relationship-building skills
- Experience with onboarding, implementation, adoption, or retention workflows
- Excellent organizational and prioritization skills
- High ownership mentality and strong follow-through
- Comfort operating in a fast-paced startup environment
Bonus Points
- SaaS experience
- Fitness, wellness, or health-tech experience
- Startup experience
- Experience working with SMB customers
You'll Thrive Here If You Are
- Highly organized
- Proactive and accountable
- Customer-obsessed
- Commercially minded
- Comfortable with ambiguity
- Calm under pressure
- Biased toward action
Why Join Revi
- High-impact role with significant ownership
- Opportunity to help build and shape Customer Success
- Exposure to AI, automation, and modern SaaS technology
- Fast-growing startup environment
- Direct collaboration with company leadership
- Strong long-term growth potential as the company scales
If you're excited about helping businesses grow, working with innovative technology, and building something meaningful, we'd love to hear from you.
Apply directly through LinkedIn or email your resume to our team ([email protected]).