Overview
Customer Success Specialist II Jobs in United States at RemoteHunter
Title: Customer Success Specialist II
Company: RemoteHunter
Location: United States
1. About Our Client:
The organization operates in the career development and workforce inclusion space, addressing challenges related to onboarding, client engagement, and account growth. It supports clients by providing solutions that align with their business objectives, with a focus on inclusive hiring and employer branding. The company aims to foster long-term partnerships through strategic account management and data-driven insights.
2. About the Opportunity
:The **Customer Success Specialist II** is responsible for managing and expanding a portfolio of client accounts, ensuring successful onboarding and implementation. This role serves as a trusted advisor to executive stakeholders, aligning solutions with client goals while driving account growth and retention. The position requires a proactive, strategic approach to risk mitigation and opportunity identification and involves leading cross-functional initiatives to execute the strategic growth plan
.
3. Responsibilitie
s:• Own strategy, retention, and expansion of a portfolio of high-value accoun
ts• Lead executive-level business reviews and provide strategic recommendatio
ns• Develop and implement multi-year account plans focusing on growth and risk mitigati
on• Drive contract renewal strategy, pricing discussions, and negotiations with finance and sal
es• Identify and pursue upsell and cross-sell opportuniti
es• Serve as a strategic consultant on marketing, employer branding, recruiting, and inclusive hiri
ng• Act as a subject matter expert in workforce inclusion and contribute to thought leadersh
ip• Influence internal strategy across departments to align on account delive
ry• Anticipate customer risks and implement mitigation strategi
es• Oversee onboarding and implementation for high-value accoun
ts• Analyze account performance data and industry trends to guide strate
gy• Maintain accurate renewal and expansion forecasti
ng• Provide mentorship and support to Customer Success team membe
rs• Support development and refinement of scalable processes and customer success strategi
es• Maintain CRM accuracy and documentation for operational excellen
ce
4. Requiremen
ts:• 5+ years in customer success, account management, or business development with proven growth and retent
ion• Experience managing and expanding a book of business, including renewals and upse
lls• Strong business acumen and ability to align solutions with client objecti
ves• Ability to build relationships with executive-level stakehold
ers• Advanced problem-solving and analytical skills with data-driven decision-mak
ing• Excellent communication and presentation skills for executive discussi
ons• High ownership and accountability for resu
lts• Ability to work strategically and tactically in a fast-paced environm
ent• Proficiency in CRM systems (HubSpot preferred) and Microsoft Office to
ols• Attention to detail and accuracy in data managem
ent• Strong interpersonal skills across organizational lev
els• Self-starter with professional presentation and communication ski
lls• Experience acting as a player/coach and contributing to team developm
ent
5. Pay Range and Compensation Pack
age:• The pay range and compensation package for this role will be determined based on the candidate’s experience, skills, and other relevant fact
ors.
6. Benefits & P
erks:• Medical, dental, and vision insu
rance• Hospital
plans• 401(k) Retirement Plan with pre-tax and Roth post-tax contribu
tions• Company-paid Basic Life and AD&D insurance, with voluntary options for employee and depen
dents• Company-paid short and long-term disability insu
rance• Health and Dependent Care Spending Accounts (HSA & D
CFSA)
Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national o
rigin
.
Note:RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page
or ATS.