Overview
Dental Business & Operations Lead – Kaya Dental, Leominster, MA Jobs in Leominster, MA at dental office
Dental Business & Operations Lead
Kaya Dental – Leominster, MA
https://kayadentalbydani.com/
Kaya Dental is seeking a highly capable Dental Business & Operations Lead to help drive and elevate all aspects of our day-to-day operations.
This is not a traditional front desk role. We are looking for someone who can take ownership of the business side of the practice—including operations, scheduling, insurance, accounts receivable, and patient experience—while working collaboratively with the entire team.
Our practice has deep roots in the community and is entering an exciting growth phase with a strong focus on high-quality dentistry, efficient systems, and long-term patient relationships. We are looking for a proactive, solutions-driven individual who enjoys improving systems and contributing to a strong team environment.
What You Will Be Responsible For Operations & Workflow
- Help coordinate daily front office operations to maintain smooth flow
- Optimize scheduling for doctor and hygiene productivity
- Identify inefficiencies and implement improved systems and workflows
- Work closely with the clinical team to enhance overall patient care
Insurance, Billing & Accounts Receivable
- Oversee insurance claims from submission through resolution
- Monitor and actively improve A/R and aging reports
- Ensure accuracy in insurance verification and billing processes
- Support strong and consistent collections performance
Patient Experience & Retention
- Develop and implement ideas to improve patient experience
- Strengthen new patient onboarding and retention systems
- Identify opportunities to increase referrals and long-term patient value
Team Collaboration
- Work alongside the team to improve systems and workflows
- Help create consistency, clarity, and accountability
- Support training and process improvements where needed
Business Performance & Growth
- Track and improve key metrics:
- Production
- Collections
- Schedule efficiency
- Contribute ideas that support practice growth and scalability
Who is This Role For
This role is for someone who:
- Thinks like an owner/operator, not just an employee
- Is comfortable handling multiple areas of a dental practice
- Understands both numbers (A/R, KPIs) and patient experience
- Enjoys working collaboratively within a team
- Takes initiative and solves problems independently
QualificationsRequired
- 3–5+ years of dental office experience in a leadership or high-responsibility role
- Strong knowledge of insurance, claims, and accounts receivable
- Experience with schedule management and workflow optimization
- Strong organizational and communication skills
Preferred
- Experience with Dentrix or similar dental cloud based software
- Practise is planning to change to cloud based software in the next 3 months
- Proven track record of improving systems or performance
- Comfort working with reports and operational metrics
Compensation
$65,000 – $80,000 per year + performance-based bonuses
Important – Please Read Before Applying
This role requires hands-on experience in dental operations, insurance management, and accounts receivable.
If your experience is limited to basic scheduling, answering phones, or assisting at the front desk without direct responsibility for claims, A/R, or practice performance, this position will likely not be the right fit.
We are specifically looking for someone who has:
- Independently managed or significantly contributed to insurance claims and follow-ups
- Worked with A/R reports and taken action to improve collections
- Been involved in improving scheduling efficiency and workflows
Application Instructions
To apply, please submit your resume along with a brief note describing your experience with insurance claims and accounts receivable.
In the subject line of your application, include: “Kaya Growth Lead.”
Email applications to: [email protected]
Why Join Kaya Dental?
This is an opportunity to be part of a growth-focused, quality-driven practice where your contributions will directly impact both the team and patient experience.
We are looking for someone who wants more than just a job—someone who wants to build, improve, and grow with the practice.
Pay: $65,000.00 – $80,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Employee discount
- Family leave
- Flexible schedule
- Paid time off
- Professional development assistance
- Retirement plan
Application Question(s):
- How many years of dental office experience do you have?
Have you been directly responsible for reducing A/R or outstanding insurance claims?
What is the largest monthly production you have worked with in a dental practice?
Are you comfortable optimizing scheduling for multiple providers and hygienists?
Why are you looking for a new opportunity?
Work Location: In person
Title: Dental Business & Operations Lead – Kaya Dental, Leominster, MA
Company: dental office
Location: Leominster, MA
