Dental Treatment Coordinator/Assistant

Dental Treatment Coordinator/Assistant

Crowns Now – Irmo

Irmo, SC

M-Th 8am to 5pm

$23 and up, DOE

Medical, In-house dental, vision, PTO, Holiday, Sick, 401k (matching), scrub reimbursement

The Dental Treatment Coordinator plays a pivotal role in bridging the gap between patients and dental care providers by facilitating clear communication and ensuring patients understand their treatment options and financial responsibilities. The position is responsible for guiding patients through their treatment plans, answering questions, and coordinating appointments to optimize patient experience and treatment acceptance. The coordinator works closely with dentists, assistants, and administrative staff to streamline treatment workflows and enhance overall office efficiency.

Qualifications:

High School Diploma or equivalent

Previous experience in a dental office; ideally a similar patient coordination role

Strong understanding of dental terminology, procedures, and insurance processes

Proficiency with dental practice management software Eaglesoft

Experience working with dental insurance claims and benefit verification systems

Familiarity with HIPPA regulations and patient confidentiality standards

Excellent communication and organizational skills

Background in customer service or sales, ability to guide patients through decision making

Responsibilities

Serve as primary point of contact for patients regarding treatment plans, financial options, and appointment scheduling

Explain dental procedures, treatment plans, and associated costs clearly and compassionately to patients

Maintaining patient records and confidentiality according to HIPAA

Addressing objections and negotiating treatment plans and costs

Verify insurance benefits and assist patients in understanding their coverage and out-of-pocket expenses.

Staying current on local and national government dental coverage assistance to understand insurance eligibility

Explaining dental terminology and conveying the importance of oral hygiene and treatment

Scheduling appointments, treatment plan consultations, and post-treatment follow-ups

Submitting insurance applications and documents to insurance companies

Streamlining office operations and communication between patients, staff and dentists

Helping patients track and follow payment schedules

Help patients understand their dental benefits and treatment and assist with treatment plan acceptance

Provide top-tier patient/customer service and satisfaction

Able to deescalate patient grievances effectively and satisfy patient dental treatment inquiries as needed

Apply TODAY and keep our community SMILING!