Overview
Director of Operations Jobs in Pompano Beach, FL at DVS LED Systems
Title: Director of Operations
Company: DVS LED Systems
Location: Pompano Beach, FL
DVS LED Systems, a division of Dynamic Visual Solutions, is a leading manufacturer of large-scale LED Video Wall Displays serving entertainment and commercial AV markets across the U.S., Canada, and Europe. We're looking for a driven, strategic leader to take ownership of our Service and Operations function end-to-end — from the warehouse floor and freight dock to technical service, RMAs, and after-sales support.
About the Role
As Director of Operations, you'll lead the function that keeps DVS LED Systems running — warehousing, shipping, inventory control, facilities, technical service, and RMA/spare parts fulfillment — from our Fort Lauderdale headquarters. You'll set the strategy and KPIs for the department, build and lead a team of managers and frontline staff, and serve as the senior cross-functional partner to Quality, Customer Service, Product Development, Marketing, Purchasing, Sales, and Finance. This is a leadership role: you'll be accountable for the department's performance, budget, and team development, not just its day-to-day execution.
What You'll Own
Service & Operations Leadership
- Own the overall Service & Operations strategy, translating business goals into department-wide KPIs, budgets, and accountability structures.
- Build, lead, and develop a team of managers and staff across warehouse, logistics, and technical service functions — including hiring, coaching, performance management, and succession planning.
- Establish and continuously refine SOPs across the department, driving consistency, accuracy, safety, and efficiency at every level.
- Report on departmental performance, budget variance, and key metrics to executive leadership on a regular cadence.
Warehouse & Logistics
- Oversee all warehouse functions end-to-end — receiving, put-away, inventory control, picking, shipping, and logistics.
- Own outbound freight performance, costs, and carrier relationships, including RFQs, carrier selection, and resolution of freight damage and loss claims.
- Conduct regular inventory counts, maintain WMS accuracy, and manage the freight and site expense budget with clear variance tracking.
- Collaborate with Purchasing and Sales to manage product lifecycle, reduce excess inventory, and keep slow-moving and refurbished stock under control.
Technical Service & After-Sales Support
- Own the RMA process end-to-end, from intake through resolution, setting and enforcing SLAs across Customer Service, Technicians, and Warehouse.
- Direct spare parts inventory and fulfillment strategy to meet after-sales service turnaround targets.
- Ensure technical service and helpdesk tickets are tracked, current, and resolved within SLA — escalating and resourcing as needed so nothing falls through the cracks.
Facilities & Systems
- Oversee general facility maintenance to keep the workspace clean, safe, and productive.
- Partner with IT to improve ERP and WMS configuration, integrations, and data integrity.
- Implement visual boards and dashboards to support tiered huddles, KPI tracking, and variance reviews at the leadership level.
What You Bring
- 5-7 years of progressive experience in operations, warehouse, and/or service management, including at least 2-3 years in a director-level or senior leadership capacity managing managers.
- Background in the professional AV/AVL industry.
- Prior leadership experience in a technical service or AV environment.
- A proven track record of building and scaling SOPs, KPIs, and accountability structures that move the needle on operational and service performance.
- Strong command of logistics, inventory management, technical service operations, and quality control principles.
- Experience owning and managing department-level budgets, with a track record of holding performance metrics accountable.
- Demonstrated people-leadership experience — hiring, developing, and managing a multi-functional team.
- Proficiency in ERP and WMS systems; NetSuite and Zendesk experience strongly preferred.
- Solid computer skills across MS Office, CRM systems, helpdesk platforms, and shipping management tools (FedEx, UPS).
- Clear, confident communicator — equally comfortable with customers, frontline staff, and executive leadership.
- A "the show must go on" mentality and genuine willingness to roll up your sleeves when it counts.
- Valid driver's license and reliable transportation required.
- Fluent English required; bilingual a plus.
Bonus Points For
- Working knowledge of DMX Lighting.
- Experience managing tradeshow or demo inventory.
Working Conditions
- Full-time, on-site role — 5 days per week at our Fort Lauderdale HQ.
- Regularly requires use of hands, standing, walking, and sitting.
- Must be able to lift up to 50 lbs as needed.
What We Offer
- Health, Dental, and Vision Insurance
- Paid Time Off, Holidays, and Sick Time
DVS is an Equal Opportunity Employer
** DVS is not accepting solicitations or applications from 3rd party recruiters or talent agencies, only direct applications will be considered**