Overview
Epic Application Support Manager – Professional Billing Jobs in Schenectady, USA at Betterhealth-A-Planned-Parenthood-Partnership
Better Health A Planned Parenthood Partnership
Job Description
Job Title:
Epic Application Support Manager, Professional Billing
Location:
Remote Department:
Epic Implementation
Reports to:
Application Director
Employment Type:
Full Time, Exempt
Travel Required:
Yes Salary Range: $105,000 to $120,000
Summary The Epic Application Support Manager, Professional Billing is a leader responsible for the coordinated success of assigned Epic applications from the Epic Ambulatory Revenue Cycle and their supporting teams. They lead their direct and matrixed team members, partner with affiliates, and effectively collaborate with third party vendors. This includes steering and managing implementations/projects, work prioritization, subject matter expertise and software strategy, enhancement and new feature delivery and workflow adoption of technology.
Essential Functions Team Leadership & Management Anticipates resource needs and plans accordingly.
Manages hiring, professional development, annual review, reward, and disciplinary actions for direct reports.
Establishes and communicates meaningful performance criteria.
Identifies staff development needs and enables related growth.
Work Prioritization & Management Manages a transparent work portfolio, balancing organization needs, cross team constraints and systems thinking.
Facilitates a transparent prioritization process with stakeholders informing enterprise priorities.
Allocates, adjusts, and levels resource assignments based on priority, skill, and availability.
Negotiates timelines in context of urgency and priority.
Leads and drives critical priorities as needed, coaches, and supports peers on similar efforts.
Application Support & Maintenance Collaborates with application support team as needed including appropriate allocation of analyst resources.
Supports team in skill development and best-practice configuration approaches
Project Management Leads and manages projects for assigned Epic applications within established time, scope, and budget parameters.
Manages implementation team deliverables, escalation of critical issues, adherence to timelines and transition to support.
Application Management, Best Practices & Strategy Understands and manages operational requirements of Planned Parenthood affiliates.
Translates knowledge of best practice application(s) design, build, and testing techniques throughout implementation and post live stabilization
Advises on organization needs, industry trends and vendor development plans to inform application strategy.
Advises the organization on when to implement, wait for development or customize systems based on current demand.
Advises and coaches best practices for scalable, supportable solutions with the right complexity in the right place.
Evaluates requests for solutions with alignment to existing standards and minimized feature duplication.
Liaison, Thought Leader & Collaborator Key liaison with affiliates, team members, leadership, and vendor partners to drive successful delivery of implementation and projects.
Trusted partner and advisor to operational affiliate stakeholders in all aspects of implementation and project delivery.
Primary contact for affiliate leaders for idea sharing and issues escalation within scope of implementation.
Supervisory Responsibility:
Yes Competencies To perform the job successfully, an individual should demonstrate the following competencies:
Business acumen, strategic thinking, and problem solving.
Customer service, interpersonal skills, oral and written communications
Ethics, diversity, initiative, teamwork, and leadership
Computer and technical skills
Quality, safety, and security
Education and/or Experience
Education:
Bachelor’s Degree or equivalent combination of experience/training
Certified in Resolute Professional Billing Administration or Claims applications.
Experience:
Minimum of 3 to 5 years of prior Epic experience required
Possesses prior professional billing, administrative management, medical coding, and operational experience.
Possesses prior experience with designing and implementing revenue cycle for complex ambulatory healthcare organizations.
Skills Required Possesses excellent verbal and written communication.
Possesses critical thinking skills and attention to detail.
Demonstrates established project management skills including leading meetings, prepping agendas, note taking, etc.
Demonstrates the ability to work with multiple organizations onstrates ability to creatively solve problems and be adaptive to different learning styles.
Possesses excellent time management and organizational skills.
Demonstrates adaptability and flexibility with respect to changing end‐user business needs.
Demonstrates a willingness to learn new software and systems.
Conveys information clearly and concisely with project leadership.
Conveys the ability to gain trust and establish effective relationships with clients, peers, and project leadership.
Seeks, logically examines, and interprets information from various sources to determine a…
Title: Epic Application Support Manager – Professional Billing
Company: Betterhealth-A-Planned-Parenthood-Partnership
Location: Schenectady, USA
Category: