Field Service Technician

Basic Purpose and Objective

The purpose and objective of the Tech Support/Service Technician is to solve the customer’s problem as expeditiously as possible, maintaining a positive company image.

Specific Duties and Responsibilities

• Provide superior service to the assigned US customers, before and after the sale to maintain loyal, satisfied customers

• Diagnose & troubleshoot issues with installation heads, fastener feeders, and electropneumatic kits (in-die & manual operations)

• Travel is required, multiple overnights and weekends are sometimes required

• Start up and confirm the functionality of new applications as required

• Assist in training of the customer base and presentation of clinics

• Provide up-to-date reports of activity in your assigned customer accounts

• Build long-term positive relationships within your customer accounts

• Look for competitive products in your customers’ plants and report on same

• Provide support to the Quality Department to assist in field problems

• Promote sales of PROFIL tooling division

• Special projects as assigned

Requirements:

Work Environment:

• Air-conditioned office and works in an unairconditioned manufacturing facility

• Requires travel 25-50% in the surrounding states.

• Overnight travel may be required

Physical Demands:

• Able to sit or stand for 8 – 10 hours a day

• Ability to lift to 30 lbs.

Education and Experience Required:

• Associate’s degree in mechanical engineering or equivalent technical degree preferred

• 3-5 years’ successful service experience working with mechanical and electrical components

• Practical knowledge of HMI/PLC (Allen Bradley & Siemens)

• Basic computer knowledge in word, excel and basic cad experience

• Self-motivated, organized, communicator, strategic thinker, problem solver, listener, capable of responding to customers’ immediate needs

• Ability to read drawings

• Strong interpersonal skills

• Strong computer skills

Position Type/Expectations of Working Hours

• Full time position

• Regularly scheduled to work 8 – 10 hours a day

• Must be able to work Monday – Friday