Field Support Engineer

Requirement Onsite support

Responsibilities

Serve as the primary IT contact for escalated Technical Services support

Support network and infrastructure teams with troubleshooting and projects

Coordinate resolution of Priority 1 and Priority 2 incidents including afterhours oncall support

Work with MLL personnel to identify issues and define futurestate requirements

Coordinate application support for incidents and service requests in the plant

Act as the single point of contact and project lead for complex service requests and local projects

Monitor service levels and support the health of Technical Services including network reliability availability and capacity

Work with MLL stakeholders including execution systems teams plant engineers and technicians

Assist with site asset planning deployment and decommissioning

Coordinate enduser support and service desk activities

Coordinate application installations and ensure proper operation

Liaise with network vendors on equipment repair and maintenance

Provide initial troubleshooting for applications and coordinate escalation through resolution

Support and coordinate site technical change control activities

QualificationsSkills

5 years of experience in site IT support and incident management

Proficiency in ITIL processes and service asset management

GxP knowledge preferred

Strong knowledge of network infrastructure including firewalls switches routers IP subnetting and Layer 14 security

Ability to work independently and provide offhours support

Strong multitasking coordination and organizational skills

Preferred additional Skills

Experience supporting IT infrastructure in a manufacturing plant environment

Knowledge of SCADA MES and Kepware is a plus

Ability to coordinate effectively across teams and departments

Familiarity with general project management principles

Knowledge of multiple Windows operating systems and databases

Skills

Mandatory Skills : Shopfloor Field Support

Other details

Actual compensation within the range will be dependent upon the individual’s skills, experience, performance and internal equity.

Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree (“LTIM”):

Benefits and Perks:

• Comprehensive Medical Plan Covering Medical, Dental, Vision
• Short Term and Long-Term Disability Coverage
• 401(k) Plan with Company match
• Life Insurance
• Vacation Time, Sick Leave, Paid Holidays
• Paid Paternity and Maternity Leave

The range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation.

Disclaimer: The compensation and benefits information provided herein is accurate as of the date of this posting.

LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.

Benefits
Compensation range: $80,000.00 to $120,000.00 per year
About LTM
LTM is an AI-centric global technology services company and the Business Creativity partner to the world’s largest and most disruptive enterprises. We bring human insights and intelligent systems together to help clients create greater value at the intersection of technology and domain expertise. Our capabilities span integrated operations, transformation, and business AI — enabling new ways of working, new productivity paradigms, and new roads to value. Together with over 87,000 employees across 40 countries and our global network of partners, LTM — a Larsen & Toubro company — owns business outcomes for our clients, helping them not just outperform the market, but to Outcreate it. Please also note that neither LTM nor any of its authorized recruitment agencies/partners charge any candidate registration fee or any other fees from talent (candidates) towards appearing for an interview or securing employment/internship. Candidates shall be solely responsible for verifying the credentials of any agency/consultant that claims to be working with LTM for recruitment. Please note that anyone who relies on the representations made by fraudulent employment agencies does so at their own risk, and LTM disclaims any liability in case of loss or damage suffered as a consequence of the same. Recruitment Fraud Alert – https://www.ltimindtree.com/recruitment-fraud-alert/