Overview
Front Desk Agent Jobs in Saint Petersburg at Super 8 Clearwater Airport
We are looking for a Full Time /Part-Time Front Desk Agent ( Must be available for the 3 to 11 shift and on the weekends)to serve as our guests’ first point of contact and manage all aspects of their accommodation. Front Desk Agent responsibilities include registering guests, managing reservations, and providing information about rooms, rates, and amenities.
If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.
Responsibilities
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests by collecting necessary information (such as contact details and exact dates of their stay)
- Welcome guests upon arrival and assign rooms
- Provide information about the hotel, available rooms, rates, and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees
- Upsell additional facilities and services when appropriate
- Maintain updated records of bookings and payments
Skills
- Work experience as a Hotel Front Desk Agent, Receptionist, or similar role
- Experience with hotel reservation software such as SynXis and RediStay
- Understanding of travel planning websites such as Booking and TripAdvisor
- Strong customer service attitude
- Excellent communication and organizational skills
- Degree in hotel management is a plus
Requirements
- Full Time /Part Time
- Must be available for the 3 to 11 shift and on the weekends ( Saturday – Sunday )
- Must have reliable transportation to/from work location
- Must be able to pass a drug test
Job Types: Full-time, Part-time
Pay: Up to $15.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Title: Front Desk Agent
Company: Super 8 Clearwater Airport
Location: Saint Petersburg
