Overview
Front Desk Receptionist Jobs in Midland at Holiday Inn Express – Detroit Roseville
Nofar Hotel Group
Job Description: Front Desk Receptionist
Reports to: Front Desk Manager
We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations, and providing information about rooms, rates, and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. You will help create a pleasant and memorable stay for our guests.
Front Desk Agent Essential Functions:
- Answer telephones in a friendly manner.
- Check guests in and out and thoroughly complete all guest transactions.
- Ensure accurate information is established.
- Obtain or confirm room requirements.
- Verify pre-registration.
- Special requests are noted and fulfilled.
- Proper credit is received.
- Obtain information and signatures.
- Verify credit cards or obtain cash.
- Follow set procedures on posting charges, cashing checks, safe deposits, and refunds.
- Use the available system to authorize credit cards and checks
- Process personal and traveler’s checks, handle safe deposit boxes.
- Rooms are assigned and door cards are issued.
- Directions to the room are provided.
- Assist guests quickly, patiently, and with a friendly attitude
- Promote and sell special hotel programs
- Maintain work area neat and organized
- Maintain keys in a secure area.
- Assist other departments with the necessary information to fulfill guest needs.
Requirements:
- Ability to read, write and speak English.
- 1-year previous experience preferred.
- Some college or college degree preferred.
- Excellent phone etiquette, outstanding customer service and communication skills.
- Strong computer skills to navigate Property Management System.
- Must be flexible to work any shift, including weekends and holidays.
- Ability to multitask in a fast-paced environment.
- Meet minimum age requirements of authority.
- Ability to walk and stand for extended periods of time.
Part Time
"Delivering a welcoming and memorable experience for our guests through the exemplary service and creativity of our team. Providing an environment where our team members can achieve growth and prosper in their love for hospitality.
Job Type: Part-time
Pay: $14.00 – $16.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Experience:
- Customer service: 1 year (Required)
- Hospitality: 1 year (Required)
Ability to Commute:
- Midland, MI 48640 (Required)
Work Location: In person
Title: Front Desk Receptionist
Company: Holiday Inn Express – Detroit Roseville
Location: Midland
