Overview
Guest Experience & Operations Coordinator Jobs in Dallas-Fort Worth at A Real Home Away
A Real Home Away manages short-term vacation rentals and relocation housing across Oklahoma, Texas, and Indiana. We’re looking for someone who can help keep operations running smoothly behind the scenes. This is a hands-on coordination role with real ownership over vendors, maintenance, guest experience, and day-to-day problem solving. We need someone who thinks critically and takes initiative – this role goes well beyond a to-do list. You’ll work closely with our operations team and the Director of Operations to handle things that need higher-level thinking and follow-through.
Responsibilities
- Set up and monitor vendor and contractor relationships, including scheduling, accountability, and quality follow-up from start to finish. Assist in invoice review and approval.
- Manage quarterly inspections and preventative maintenance and repair tickets through the full cycle, making sure they stay up to date.
- Handle escalated guest issues and service problems that need a higher level of attention and resolution.
- Lead and manage guest experience side projects like post-stay surveys, proactive check-in calls, and gift basket coordination.
- Review and assess damage or service claims and help move them toward resolution.
- Support baseline staff by stepping in when situations are beyond the day-to-day scope.
- Stay organized across multiple properties and priorities with minimal oversight.
- Take part in a rotating on-call schedule to support the operations team during after hours and assist with escalated issues.
- Communicate clearly with guests, vendors, and internal team members by phone and in writing.
- Be comfortable with technology and willing to learn property management tools (we use Breezeway, OwnerRez, Notion, and Fillout).
- Conduct occasional property visits for inspections, walkthroughs, or vendor meetups.
Must-Haves
- Experience in property management, STR operations, or a similar operational role.
- Strong follow-through – you close loops, not just open tickets.
- Comfortable communicating with guests and vendors directly by phone and in writing.
- Organized, detail-oriented, and self-managing with minimal hand-holding required.
- High attention to detail – catches errors in work orders, invoices, and cleaning reports before they become problems.
- Familiar with technology and property management systems.
- Calm under pressure – doesn’t escalate panic, resolves it.
- Located within an hour of either DFW, Houston, or Austin.
Nice to Have
- Experience managing vendors or cleaners in a field-based context.
- Familiarity with booking platforms (Airbnb, Vrbo).
- Background in guest relations or hospitality.
- Experience reviewing or approving invoices and work orders in a property or facilities context.
- Experience doing quality reviews on cleaning or field service work.
Pay: From $45,000.00 per year
Benefits:
- Paid time off
Application Question(s):
- Tell us about a time you dealt with an upset client or guest. What was the situation, how did you handle it, and what was the outcome?
- We require this role to be based within one hour of DFW, Austin, or Houston. Approximately how far do you live from the nearest of these three cities? And would you be open to occasional property visits when needed, such as walkthroughs, inspector meetups, or similar on-site tasks?
Work Location: Remote
Title: Guest Experience & Operations Coordinator
Company: A Real Home Away
Location: Dallas-Fort Worth
