Guest Services Supervisor, Gate City Casino

The opportunity

Pay

$27.00 – $30.00 / hour

Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer.

What we offer

• Weekly pay
• Training and development opportunities
• Employee discounts
• Flexible work schedules

What will you do?

• Maintain daily Lucky North Rewards procedures, including ID verification, application processing, record keeping, and system coding
• Communicate promotional details, point structures, and rewards program benefits to guests and team members
• Update guest account information and manage direct mail parameters without altering player ratings
• Recruit new club members while answering patron questions and resolving complaints with active listening techniques
• Execute promotional games, contests, drawings, and giveaways to support engagement initiatives
• Manage inventory of retail items and department supplies to support rewards operations
• Support team operations by assisting with hiring, answering policy questions, and guiding team members on procedures

More about you

• Must be 21 years of age
• Guest service and cash handling experience are required
• No degree required
• Ability to obtain and maintain a state gaming license
• Basic computer skills, including word processing, spreadsheets, databases, and point-of-sale systems, are preferred
• Ability to perform basic math calculations
• Supervisory experience

Physical requirements

• Ability to lift up to 30 pounds
• Frequent standing and walking for the entire length of shift

Shift details

Evenings
Every weekend
OT as needed
8hr shift
10hr shift

Who we are

Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.

Who says you can’t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you’re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we’re invested in helping you achieve your career goals.

Together, we’re shaping the future of hospitality — come grow with us!

Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.