Overview
Help Desk Technician Jobs in Remote at RRS Enterprises
Help Desk Technician
Job Summary
Join our dynamic IT support team as a Help Desk Technician, where you’ll be the frontline hero resolving technical issues and ensuring seamless technology experiences for users. This energetic role offers the opportunity to troubleshoot a wide range of hardware and software problems, provide exceptional customer service, and support the overall IT infrastructure. Your proactive approach and technical expertise will help keep our organization running smoothly and efficiently.
Duties
- Respond promptly to user inquiries via help desk ticketing systems such as ServiceNow or Jira, providing clear and effective solutions.
- Diagnose and resolve issues related to computer hardware, operating systems (Windows, macOS, Linux), and software applications including Microsoft Office.
- Support computer management tasks such as software installations, updates, and configurations using tools like SCCM and GPO.
- Troubleshoot network connectivity problems involving LAN, WAN, VPNs, DNS, TCP/IP protocols, firewalls, and network devices like Meraki.
- Assist with user account management through Active Directory and handle permissions within Windows Server environments.
- Maintain and support IT infrastructure components including desktop computers, mobile devices, printers, and peripherals.
- Document incidents accurately in BMC Remedy or ServiceNow, track progress, and communicate resolutions effectively to end-users.
Skills
- Strong technical support skills with a focus on troubleshooting hardware and software issues efficiently.
- In-depth knowledge of computer networking concepts such as TCP/IP, DNS, LAN/WAN, VPNs, firewalls, and network administration.
- Proficiency in managing operating systems including Windows (Windows Server), macOS, and Linux environments.
- Experience with desktop support tools like SCCM for software deployment and GPO for policy management.
- Familiarity with help desk ticketing systems such as ServiceNow or Jira for issue tracking and resolution documentation.
- Excellent communication skills to clearly explain technical solutions to non-technical users.
- Ability to analyze problems quickly using strong analysis skills while maintaining a customer-focused attitude.
- Knowledge of mobile device management and supporting various hardware components including computer hardware peripherals. This role is ideal for motivated individuals passionate about delivering top-tier IT support while continuously expanding their technical expertise in a fast-paced environment. Join us to make a tangible impact by ensuring our technology runs flawlessly—empowering teams to achieve their best every day!
Pay: $86,522.83 – $107,500.49 per year
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Parental leave
- Tuition reimbursement
Work Location: Remote
Title: Help Desk Technician
Company: RRS Enterprises
Location: Remote
