Overview
Home Delivery – Office Assistant Jobs in Scarborough, ME at Bisson Moving and Storage/Transportation
Bisson Moving & Storage has been in business, in Maine, over 100 years and is experiencing rapid growth. Bisson is currently looking for an Office Assistant to assist in our Final Mile/Home Delivery Service in Scarborough. An exciting opportunity to join our team now!
POSITION SUMMARY:
Coordinate delivery of items for Bisson customers. Track all jobs and ensure all necessary paperwork is completed and provided to all parties. Responsible for assuring customer is highly satisfied with their delivery of items. Interact with customers and vendors to provide information in response to inquiries in a timely manner.
JOB FUNCTIONS:
- Answer incoming calls and emails regarding questions from vendors and clients.
- Phone volume is extremely high with contact expected to all customers in a timely manner
- Troubleshoot customer issues, offer solutions, and solve problems
- Contact customers for necessary information for scheduled delivery.
- Set up and supply all necessary paperwork to Last Mile dispatch coordinator, Last Mile Drivers and Accounting.
- Assist in scheduling warehouse deliveries and pick ups
- Ability to coordinate multi-stop deliveries in various locations including towns and states.
- Accuracy on all deliveries is essential.
- Oversee and assist with ensuring all order management systems are being updated properly and in a timely manner.
- Interface with warehouse staff on incoming and outgoing delivery of items.
- Ability to establish and maintain cooperative working relationship with Last Mile team, warehouse staff, the public, and management.
- Resolve product or service problems by clarifying the customer’s concern; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Maintain customer records and financial accounts by processing customer adjustments and updating account information.
- Ability to accurately complete word processing, filing, and fax transmittals.
- Responsible for accurately keeping track of daily revenue.
BACKGROUND AND SKILLS:
- 1+ years of experience in customer service required.
- Experience with multiline telephones, computers, and simple office equipment.
- Pleasant telephone voice/manner.
- Experience with Internet Explorer, Microsoft Office, DocuSign, Excel, and Adobe.
- The ability to quickly learn additional job tracking software.
- Ability to multi-task in a fast-paced office environment with extreme accuracy.
- Ability to have close visual acuity to determine the accuracy of work performed and for constant viewing of a computer terminal.
- Written and oral communication skills
- Organizational skills with attention to details.
- Basic math ability
- Experience in a general office setting to include word processing, filing, scanning, and making fax transmittals
- Experience with multiline telephones, computers, and use of simple office equipment.
- Ability to multi-task in a fast-paced office environment with extreme accuracy.
Schedule:
Full-time: Monday to Friday from 7 am to 3:30.
Additional Benefits:
- Weekly Pay!
- Direct Deposit
Full-time:
- Medical, dental, FSA/HSA options
- Life insurance paid by the company
- 401k
- Paid Time Off and Holiday Pay
Apply online through Indeed.
Pay: $20.00 – $22.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
People with a criminal record are encouraged to apply
Application Question(s):
- Do you have a minimum of two years at a previous employer in an office environment?
Experience:
- Customer service | Office: 1 year (Required)
Work Location: In person
Title: Home Delivery – Office Assistant
Company: Bisson Moving and Storage/Transportation
Location: Scarborough, ME
