Overview
Hotel Night Auditor Jobs in Rochester at Hampton by Hilton
Job Overview
Join our dynamic hospitality team as a Hotel Night Auditor, where your energetic and detail-oriented approach will ensure seamless overnight operations and exceptional guest experiences. In this vital role, you will oversee the hotel’s nighttime activities, manage guest relations, and maintain accurate financial records. Your enthusiasm and professionalism will help create a welcoming environment for guests arriving late or departing early, while ensuring the smooth functioning of front desk operations during the night shift. This paid position offers an exciting opportunity to showcase your hospitality management skills and contribute to a memorable guest experience in a vibrant resort setting.
Responsibilities
- Greet and assist guests arriving or departing during the overnight hours with friendly, professional customer service.
- Perform nightly audits of guest accounts, ensuring accuracy in billing, reservations, and payments.
- Manage multi-line phone systems to handle guest inquiries, reservations, and internal communications efficiently.
- Maintain front desk operations by checking in late arrivals, handling guest requests, and providing information about hotel amenities and local attractions.
- Document daily financial transactions, prepare reports, and reconcile accounts to ensure proper record-keeping.
- Monitor security cameras and conduct routine safety checks around the property to uphold guest safety and hotel security standards.
- Collaborate with housekeeping and maintenance teams to address any overnight issues promptly, ensuring a comfortable stay for all guests.
Requirements
- Proven experience in hospitality management or hotel operations, particularly in front desk or night audit roles.
- Strong customer service skills with a friendly demeanor and excellent phone etiquette.
- Bilingual or multilingual abilities are highly desirable to serve diverse guest populations effectively.
- Familiarity with hotel management software and multi-line phone systems is preferred.
- Exceptional attention to detail for accurate financial reconciliation and record keeping.
- Ability to work independently during night shifts while maintaining high energy levels and professionalism.
- Previous experience working in a resort or similar hospitality environment is advantageous. Embark on a rewarding career where your hospitality expertise makes a difference! We’re committed to fostering an inclusive environment that values your skills and enthusiasm as we deliver outstanding guest experiences around the clock.
Pay: $16.50 – $17.00 per hour
Work Location: In person
Title: Hotel Night Auditor
Company: Hampton by Hilton
Location: Rochester
