Overview

IT Service Desk Coordinator Jobs in Buffalo at Delaware North

The opportunity

Delaware North is hiring a full-time IT Service Desk Coordinator to join our team at our global headquarters in Buffalo, New York. As an IT Service Desk Coordinator, you will be responsible for providing frontline technical support and coordinating incident and request resolution to ensure reliable IT services. If you like to innovate, enact change, and seek growth opportunities, apply now to join our team.


Pay

$17.10 – $26.92 / hour

Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer.


What we offer

We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:
  • Weekly pay
  • Training and development opportunities
  • Employee discounts
  • Flexible work schedules
Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, employee assistance program, and tuition and/or professional certification reimbursement.


What will you do?

  • Triage and coordinate IT incidents and service requests based on impact, urgency, and defined SLAs
  • Engage internal technical teams and vendor partners according to incident severity and SLA requirements
  • Escalate incidents through defined escalation paths when progress or engagement is delayed, and assign incidents to the appropriate resolver teams using established workflows and processes
  • Initiate and support conference bridges to facilitate timely incident collaboration and resolution
  • Document business and guest impact, actions taken, and status updates accurately in the ITSM system
  • Issue initial, update, and resolved notifications in compliance with notification SLAs and SOPs
  • Provide onsite operational support and participate in an on‑call rotation for high‑impact after‑hours incidents


More about you

  • Bachelor’s degree in computer science, information systems, or equivalent preferred
  • Minimum of 2 years of related experience, including experience with Windows based PCS, Active Directory, hospitality systems, Microsoft Office Suite, and network devices
  • Experience in recording and updating tickets in an Incident Management system
  • Service Now experience is a plus
  • Experience with utilizing a knowledge base
  • Background working in a service desk or IT operations role, coordinating incidents and service requests.


Who we are

Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.

Who says you can’t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you’re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we’re invested in helping you achieve your career goals.

Together, we’re shaping the future of hospitality — come grow with us!

Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.

$17.10 – $26.92 / hour

Title: IT Service Desk Coordinator

Company: Delaware North

Location: Buffalo

 

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