Overview
IT Support Specialist/rEMOTE Jobs in United States at Jobs via Dice
Title: IT Support Specialist/rEMOTE
Company: Jobs via Dice
Location: United States
Dice is the leading career destination for tech experts at every stage of their careers. Our client, Apetan Consulting, is seeking the following. Apply via Dice today!
Job Summary
Job Description (Alameda)- IT Support Specialist
The IT Support Specialist provides technical support to end users, ensuring the smooth operation of computer systems, software applications, network connectivity, and IT equipment. This role is responsible for troubleshooting technical issues, supporting users, and maintaining IT service standards.
Key Responsibilities
- Provide first- and second-level technical support for hardware, software, and network issues.
- Install, configure, and maintain desktops, laptops, printers, mobile devices, and peripherals.
- Respond to and resolve help desk tickets within established service levels.
- Troubleshoot operating systems, applications, email, and connectivity issues.
- Manage user accounts, passwords, and access permissions.
- Support onboarding and offboarding activities, including equipment setup and account provisioning.
- Maintain IT asset inventory and documentation.
- Escalate complex issues to senior IT staff or vendors as required.
- Assist with software deployments, system upgrades, and patch management.
- Ensure compliance with IT security policies and procedures.
Required Qualifications
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- 2–5 years of experience in IT support, help desk, or desktop support roles.
- Knowledge of Windows, macOS, Microsoft 365, and basic networking concepts.
- Experience with ticketing systems and remote support tools.
- Strong troubleshooting and problem-solving skills.
Preferred Qualifications
- Certifications such as CompTIA A+, Network+, Microsoft, or ITIL Foundation.
- Experience supporting cloud-based applications and services.
- Familiarity with Active Directory, Azure AD, and endpoint management tools.
Key Skills
- Technical Troubleshooting
- Customer Service
- Hardware & Software Support
- Network Fundamentals
- User Administration
- Communication Skills
- Time Management
- Documentation and Reporting