Keyholder/Sales Lead

PRIMARY RESPONSIBILITIES:

• Initiating and developing customer relationships and resolving customer service issues.
• Working the POS to tender sales, make exchanges, refunds, transfers, etc.
• Reach or exceed store sales goals and motivating sales staff to reach or exceed store sales goals.
• Following and enforcing store policies with customers and employees.
• Merchandise displays and utilize signage to promote sales.
• Cleanliness and overall store appearance.
• Tags merchandise and double checks for errors or corrections.
• Calculates sales discounts.
• Maintaining inventory and store supply levels.
• Ensuring required store opening and closing duties are complete.
• Delegating daily tasks to associates and supervising associate activities while acting as the Manager on Duty.
• Communicating with and assisting the Store Manager with any and all operations of the store.
• Special projects as assigned.

SKILLS & ABILITIES

• Ability to effectively communicate orally and in writing with customers and employees.
• Ability to read and interpret documents such as operating and maintenance instructions and procedure manuals.
• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers and common fractions.
• Identifies and resolves problems in a timely manner and gathers information.
• Ability to perform basic computer functions and utilize POS, email, and Microsoft Office products (Excel & Word)
• Proactively takes initiative in seeking opportunities for improvements and to provide support and assistance
• Consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance.

SCHEDULE REQUIREMENTS:

• Ability to work 16+ hours per week
• Ability to work 2 closing shifts per week
• Ability to work 2 Saturday per month (Full or part day)
• Ability to work 2 Sundays per month from open to close (11:45am – 6:15pm)

PHYSICAL DEMANDS:

• Must be able to stand and walk 4-5 hours at a time.
• Must have ability to view a computer screen accurately.
• The employee must regularly lift and/or move up to 25 pounds and frequently lift and/or move up to 100 pounds with the assistance of another employee.

EDUCATION & EXPERIENCE:

• High School Degree or equivalent
• 1-2 years previous retail sales experience.