Overview
Logistics Coordinator & Customer Service Representative Jobs in Belmont, NC at Depalo Foods
Title: Logistics Coordinator & Customer Service Representative
Company: Depalo Foods
Location: Belmont, NC
Description
Company Description
DePalo Foods specializes in manufacturing Italian savory goods inspired by family recipes passed down through generations. Products include pizza dough, strombolis, calzones, pinwheels, and more, all designed to bring people together around the table. Focused on creating delicious, high-quality foods, DePalo Foods is dedicated to enhancing shared meals and providing families with comforting, traditional classics. Located in Belmont, NC, the company values the tradition of connecting families through the food they enjoy at home.
Responsibilities
We are seeking a reliable, detail-oriented, and customer-focused professional to join our team in this dual-role position. You will manage freight booking and logistics for outgoing orders while providing excellent customer service to sales, customers, and brokers.
General Duties
Collaborate with sales, accounting, and operations teams for smooth order fulfillment.
Handle carrier and warehouse communications, including claims and deductions.
Generate reports and support continuous improvement initiatives.
The ideal candidate thrives in a fast-paced environment, excels at problem-solving, and is committed to operational efficiency and customer satisfaction.
Logistics Coordination
- Coordinate domestic shipments, including carrier selection, pickup scheduling, and route optimization with our third-party warehouse.
- Book freight, prepare shipping documents (B/Ls, ASNs, commercial invoices), and verify inventory availability.
- Communicate shipment status, delays, and issues to customers and internal teams.
- Analyze logistics performance and recommend improvements to reduce costs and increase efficiency.
Customer Service
- Act as the primary point of contact for customers and brokers regarding order status, deliveries, and inquiries.
- Resolve shipment issues, complaints, returns, and credits promptly and professionally.
- Process orders, invoicing, returns, and credits in the ERP/CRM system.
- Build strong customer relationships through proactive communication.
Requirements
Qualifications & Requirements
- 3+ years of experience in logistics, supply chain, or customer service (preferably in a combined role).
- High school diploma or equivalent required; Associate or Bachelor’s degree
- Proven experience with computers, Microsoft office, and email.
- Strong knowledge of shipping rules/regulations as well as inventory management.
Skills & Competencies
- Excellent verbal and written communication skills with a customer-first mindset.
- Strong organizational and multitasking abilities.
- Solid problem-solving skills and composure under pressure.
- Proficiency in Microsoft Office (especially Excel).
- High attention to detail and accuracy.
- Team player with positive attitude and adaptability.
- Bilingual English/Spanish is a plus.
Benefits
- – Medical, Dental and Vision insurance.
- – Life Insurance
- – Voluntary life insurance
- – 401K retirement plan
- – Discretionary Profit-Sharing Plan
- – Company-paid Holiday.
- – Paid Time Off (PTO)