Overview
Medspa Manager & CRM Jobs in Miami at Derma Beauty Clinic
At Derma Beauty Clinic, we are a globally recognised luxury aesthetic brand specialising in advanced non-surgical treatments including body sculpting, facial harmonisation, and skin rejuvenation.
We are seeking an experienced, highly driven Medspa Clinic Manager with strong operational expertise and advanced knowledge of Zenoti CRM to oversee daily operations, optimise revenue, and elevate the patient experience.
Role Overview
This is a hands-on leadership role responsible for managing clinic operations, team performance, and client journey optimisation. The ideal candidate must be confident using Zenoti CRM to drive bookings, manage deposits, track KPIs, and maximise clinic profitability.
Key Responsibilities
Clinic Operations
- Oversee day-to-day clinic operations ensuring smooth, efficient workflows
- Manage staff schedules, treatment rooms, and patient flow
- Maintain a luxury, high-standard clinic environment at all times
- Ensure full compliance with health, safety, and regulatory standards
Zenoti CRM & Systems Management
- Manage and optimise Zenoti CRM including:
- Appointment scheduling & diary management
- Deposit policies, billing, and payment tracking
- Memberships, packages, and promotions
- Automated campaigns, SMS/email marketing
- Monitor daily revenue, pipeline, and performance metrics via Zenoti reports
- Troubleshoot system issues and liaise with support when required
- Train staff on correct Zenoti usage and best practices
Sales & Revenue Growth
- Drive clinic revenue through:
- Lead conversion optimisation
- Rebooking strategies
- Upselling treatments, packages, and skincare
- Monitor KPIs including:
- Conversion rates
- Average transaction value
- Client retention & rebooking
- Implement promotions and campaigns in line with business goals
Team Leadership
- Lead, train, and manage front-of-house and clinical staff
- Set performance targets and hold team accountable
- Conduct regular team meetings and performance reviews
- Support recruitment, onboarding, and staff development
Client Experience
- Ensure exceptional, high-end patient experience from enquiry to aftercare
- Handle escalated client concerns professionally and efficiently
- Maintain strong communication across all platforms (calls, WhatsApp, social DMs)
Inventory & Financial Oversight
- Manage stock levels, ordering, and supplier coordination
- Monitor cost of goods and clinic profitability
- Ensure accurate financial reporting and daily reconciliation
Requirements
- Minimum 2–3 years experience as a Medspa or Clinic Manager
- Strong experience using Zenoti CRM (essential)
- Proven track record in sales, operations, and team management
- Excellent organisational and leadership skills
- Strong understanding of the aesthetics/beauty industry
- Ability to work in a fast-paced, high-demand environment
- Professional, polished, and client-focused approach
Desirable
- Experience in luxury or high-end aesthetic clinics
- Knowledge of injectable treatments
- Marketing campaign experience within Zenoti
- Understanding of compliance (HIPAA/OSHA where applicable)
What We Offer
- Competitive salary + performance-based bonuses
- Opportunity to grow within an international luxury brand
- Ongoing training and development
- Fast-paced, high-performing team environment
Job Type: Full-time
Pay: $70,000.00 per year
Benefits:
- Employee discount
Work Location: In person
Title: Medspa Manager & CRM
Company: Derma Beauty Clinic
Location: Miami
