Overview
Parking Customer Service Representative Jobs in Nashville at Nashville Music City Center
Overview
Under the direction of the Director of Parking, this position is responsible for providing a high level of customer service by creating a welcoming atmosphere to garage patrons and ensuring a positive and memorable parking experience.
Responsibilities:
- Greet and extend a warm welcome to garage patrons entering/exiting the facility
- Respond to radio calls associated with customer service opportunities at each entry and exit as needed.
- Operate Fee Computer as called upon for cash transactions, lost tickets, etc.
- Respond to equipment malfunctions and clear or contact supervisor for service calls if required.
- Escort Finance on a daily basis for fee computer audits and revenue collections.
- Maintain the garage by performing daily cleaning and maintenance
- Patrol the garage for proper parking.
- Maintain the cleanliness of all exterior and interior garage signage along with proper signage placement and rates
- Perform monthly Code Blue Audits and document findings to the Director of Parking.
- Oversee contracted Parking staff, conduct pre-event briefings, and coordinate with valet operator
- Collect and document used spitter tickets on a daily basis and place in storage.
- Walk the garage daily noting any maintenance or operational issues, safety concerns, etc
- Assist customers in the garage with lost cars, battery jump, or other levels of customer service as called upon.
- Organize and maintain cleanliness of parking storage area.
- Ensure adequate supply of spitter tickets and receipt stock in all Express Parcs.
- Perform additional duties as assigned.
Qualifications:
- H.S. Diploma or GED preferred
- Scrubber/Sweeper operator a plus
Pay: From $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Commuter assistance
- Dental insurance
- Employee assistance program
- Employee discount
- Free parking
- Health insurance
- Life insurance
- Opportunities for advancement
- Paid time off
- Paid training
- Referral program
- Vision insurance
Work Location: In person
Title: Parking Customer Service Representative
Company: Nashville Music City Center
Location: Nashville
