Overview
Partner Success Lead Jobs in United States at Journify Learning
Title: Partner Success Lead
Company: Journify Learning
Location: United States
Company Description:
Journify Learning is the evidence-based AI assistant that maximizes the efficiency and effectiveness of special education teams.
Today, Journify supports educators across multiple U.S. states, empowering teachers, school leaders, and districts to personalize learning and strengthen compliance – all in one intuitive, intelligent platform. Backed by leading edtech investors including NewSchools Venture Fund and Reach Capital, Journify has been recognized by Digital Promise for Responsible AI and as an ESSA Tier 4 Research-Based Product, and named a winner of the Tools Competition (the world’s largest ed-tech competition) and the winner of the K-12 track in the ASU+GSV Summit's GSV 50 Cup (out of 3,000+ nominations globally).
Journify is leading the movement to bring responsible, evidence-based AI into classrooms and transform how special education teams work and collaborate.
If you’re inspired by the intersection of AI, equity, and impact in education, this is the place to make a difference.
Role Description:
We’re seeking a relationship‑driven Partner Success Lead who is passionate about empowering special educators and improving outcomes for students. You’ll serve as a trusted advisor to school and district partners throughout their full lifecycle – from pilot onboarding to implementation, engagement, and renewal. You’ll guide educators in using Journify effectively, champion their needs internally, and ensure they experience meaningful, sustained value.
This role is ideal for someone who thrives in a fast‑paced, educator‑centered environment and enjoys building relationships, solving problems, and collaborating cross‑functionally to elevate the partner experience.
Responsibilities:
- Build and manage strong relationships with school and district partners throughout their journey – from pilot to full implementation.
- Lead onboarding and training experiences that set educators up for success and drive adoption.
- Monitor account health and engagement, proactively identifying risks and ensuring districts see ongoing value.
- Serve as the go-to expert on our platform, helping users navigate challenges and drive outcomes.
- Collaborate cross-functionally with sales and product teams to inform messaging, product improvements, and growth opportunities.
- Help create and maintain support resources and communications that inspire and inform our educator community.
Qualifications:
- 2-4 years of experience in SaaS implementation or customer success.
- 2+ years of experience as a teacher, administrator, or instructional coach.
- Deep understanding of K-12 special educator needs, timelines, and challenges.
- Passionate about improving education, especially for students in special education.
- Strong written and verbal communication skills
- Tech-savvy and analytical, with the ability to interpret data and learn new tools quickly.
- A collaborative team player who brings energy, initiative, and a solutions oriented mindset.
Application:
In 150-300 words, please tell us:
- What inspired you to apply to Journify.
- Why you believe you'd be a great fit for this role, including any previous experience that has prepared you for it.
- What excites you most about supporting special education teams.
After submitting your LinkedIn application, please email your response and resume to [email protected] by July 20. Candidates who complete this step will receive priority consideration.