Overview
Quality Assurance Officer Jobs in Raleigh, NC at Cambridge Design Partnership
Title: Quality Assurance Officer
Company: Cambridge Design Partnership
Location: Raleigh, NC
As part of the Management System team you will support the company in compliance to CDP's Quality and Information Security Management Systems (QMS and ISMS) by undertaking the following activities:
- Monitoring and maintenance of the:
- Non-conformance system
- Corrective Action Preventive Action system
- Opportunities for Improvement system
- Change Control system
- Customer Complaints system
- Supplier Control system
- Document control for the management system and for Projects
- Authoring updates to management system documentation
- Administration of the Internal audit system, including scheduling, management of internal audit reports, and raising findings in the eQMS
- Perform Internal auditing team to ensure compliance with SOPs and quality standards
- Coordination of certification audits and client audits or evaluations of CDP as a supplier, including booking relevant calendars, organising rooms and people according to agendas, support during the audit and other activities as required
- Standards library maintenance, including checking and approving new requests, making purchases, and managing the renewal process
- Coordination and support for Management Review meetings, including booking relevant calendars, minute taking, tracking actions raised
- Liaise with different process owners to generate Quality monthly metrics against KPIs
- Administration of Information Security incidents
- Use of a Helpdesk ticketing system for daily tasks
- Become an expert in the eQMS package and provide administration support for the system, including validation when required
- Provide training to other members of staff in management system processes, including the induction of new starters
- Working within project teams as required to perform project activities and ensure compliance with relevant processes under the management system
- Support Compliance training requirements for the management system and the business
- Additional administrative support for the quality management system as required
- Provide support to the Management System Lead as required
- Provide support for general operations tasks to support the business as required
Requirements
Skills and Attributes:
- Proactive and adaptable with good initiative
- High level of attention to detail with a methodical approach, able to identify errors and process inconsistencies
- Problem solver, able to take on additional responsibilities and actively seek new learning opportunities
- Excellent organisational skills, used to multi-tasking and able to prioritise and juggle new tasks as they arise
- Effective communication and interpersonal skills, with the ability to work collaboratively across teams
- A collaborative approach to working
- Strong problem-solving and root cause analysis skills
- Routine administration experience including; filing documentation, booking meetings, minute-taking
- Computer literate with intermediate-advanced Microsoft Office skills
- Able to become an expert in new software packages with minimal support
Experience and Education:
- Minimum 3 years' experience in quality roles, particularly in a ISO 9001, ISO 13485 or ISO 27001-certified company
- Experience as part of a Quality Assurance department
- High School Diploma or GED equivalent required
- Experience with document control required
- Experience with non-conformance and CAP, supplier control and internal audit preferred
- Previous experience in external audits desirable
- Use of an eQMS system preferred
Benefits
We're an employee‑owned innovation partner with a growing US team in Raleigh, NC, part of the Research Triangle. We bring ideas to life-from insight to engineering to pilot manufacture—across consumer and healthcare.