Overview
Real Estate Brokerage Support Specialist (Full Time) Jobs in Remote at Turner Title, Inc
Support Specialist (Full-Time)
Dalton Wade Real Estate Group

Remote – United States
Position Overview
Dalton Wade Real Estate Group is seeking a dependable and service-driven Support Specialist to assist real estate agents nationwide.
This role serves as the first line of support for agent questions related to company systems, tools, contracts, general real estate, onboarding and more. The ideal candidate is comfortable with technology, communicates clearly, and takes ownership of solving problems rather than simply forwarding them to another team member.
This is a fast-paced position that requires efficiency, professionalism, and strong follow-through.
Key Responsibilities
- Answer/return inbound phone calls and email and support tickets via Zoho Desk
- Resolve most inquiries quickly and accurately
- Assist agents with questions related to: Dotloop, BoldTrail, company policies and procedures and more.
- Walk agents through basic system tasks and troubleshooting
- Escalate broker-level issues when appropriate
- Document all interactions clearly within internal systems
- Onboard new agents from entering information into various systems to answer questions that come through for agents.
Required Qualifications
- Active Real Estate License
- Strong written and verbal communication skills
- Comfortable learning and navigating multiple software platforms
- Ability to manage multiple inquiries while maintaining attention to detail
- Self-motivated and capable of working independently in a remote setting
- Strong customer service mindset
Preferred Qualifications
- Real estate license preferred in any of the following states: AL, CA, FL, GA, MD, NC, NY, OR, SC, TN, TX, VA, WA, DC
- Brokerage experience preferred
- Knowledge of Dotloop, BoldTrail, Zoho systems, and MLS platforms
- Strong communication and problem-solving skills
- Detail-oriented and organized
- Bilingual in English and Spanish
Work Schedule
Full Time
Monday–Friday, 9:00 AM – 5:00 PM ET
Remote (U.S. based candidates only)
Job Types: Full-time, Contract
Pay: $29.00 – $30.00 per hour
Benefits:
- Paid time off
Work Location: Remote
Title: Real Estate Brokerage Support Specialist (Full Time)
Company: Turner Title, Inc
Location: Remote
