Overview
Senior E-commerce Customer Support Specialist (Shopify) Jobs in Commerce, MI at OnlineJobs.PH
Title: Senior E-commerce Customer Support Specialist (Shopify)
Company: OnlineJobs.PH
Location: Commerce, MI
We are looking for a highly experienced Customer Support Representative from the Philippines to manage email support for our European fashion e-commerce stores.
Applicants must have previous experience working for established, high-volume Shopify brands and be comfortable handling a large number of customer inquiries while maintaining excellent customer satisfaction.
The ideal candidate has extensive experience with order tracking, shipping delays, refunds, returns, chargeback prevention, and customer retention.
Strong written English is required.
Applicants must already have their own professional email template library for common customer support situations, including:
Shipping delays
Refund requests
Return requests
Order modifications
Cancellations
Damaged or missing items
General customer inquiries
We are looking for someone who can immediately improve and optimize our customer support operations without extensive training.
Please Include
Previous e-commerce brands you have worked with
Years of customer support experience
Shopify experience
Examples of email templates you have personally created
Expected monthly salary