Overview

Senior Manager, Partner Onboarding Jobs in United States at bolt

Title: Senior Manager, Partner Onboarding

Company: bolt

Location: United States

About us

At bolt, we're on a mission to revolutionize the insurance landscape by seamlessly connecting people with the protection they need, precisely when they need it. As the world's most internationally scaled insurtech, we operate across more than 35 markets on four continents, collaborating with over 100+ leading insurers and a diverse array of business partners.

By embedding insurance solutions into everyday experiences, we’re making protection more accessible and intuitive for millions worldwide. Join us in shaping the future of insurance, where technology, innovation, and expertise converge to close the protection gap and enable proactive risk assessment and mitigation.

In this position, you will…

Lead complex client implementations across Bolt's SaaS platform, ensuring successful onboarding of new partners such as insurance carriers and agencies. You'll own program strategy and execution end-to-end — aligning stakeholders, driving timelines, and delivering measurable value at every phase. This is a highly visible, delivery-focused role that combines strong program management rigor, technical fluency, executive presence, and a solid grounding in the insurance industry. You bring a startup mindset — comfortable with ambiguity, biased toward action, and energized by building scalable processes from the ground up.

You will be responsible for…

Client Onboarding Leadership

  • Lead end-to-end onboarding for new clients across multiple concurrent implementation programs
  • Define and drive the program strategy for each engagement — including phasing, sequencing, dependencies, and a defensible critical path
  • Translate business objectives into phased delivery roadmaps with clear milestones and measurable value
  • Define scope and success criteria in collaboration with internal and external stakeholders
  • Own a single source of truth project plan that is consistently maintained, version-controlled, and shared with the client on an agreed cadence

Stakeholder Engagement & Communication

  • Serve as the primary point of contact for client onboarding efforts
  • Build and maintain strong relationships with client stakeholders, from project leads to executive sponsors
  • Establish clear communication cadences and manage stakeholder expectations throughout the engagement
  • Pre-frame customer deliverables internally before sharing externally — ensuring quality, alignment, and consistent messaging across Bolt teams
  • Drive RACI clarity across GTM, Product, Engineering, and PSG workstreams; surface and resolve ownership ambiguity early

Program & Delivery Execution

  • Coordinate cross-functional teams across product, engineering, markets, support, and analytics
  • Ensure programs are delivered on time, within scope, and with high partner satisfaction
  • Proactively identify, document, and escalate risks, blockers, and dependencies — with clear impact statements and recommended paths forward
  • Maintain transparent status reporting (RAG) with internal leadership and client sponsors; no surprises

Operational Excellence

  • Contribute to the continuous improvement of onboarding frameworks, playbooks, and KPIs
  • Identify opportunities to enhance partner experience, increase speed-to-value, and drive consistency across programs
  • Leverage onboarding tooling to deliver a consistent, transparent client experience and scale delivery across programs

For you to be successful…

…we expect you to be able to demonstrate the following key competencies:

  • Collaborative: Partners effectively across internal teams and client stakeholders; builds trust-based relationships; resolves challenges constructively.
  • Adaptable: Navigates ambiguity and shifting priorities with poise; adjusts approach based on context, audience, and constraints; remains solution-oriented.
  • Customer-Focused: Prioritizes client needs and long-term success; proactively removes friction; aligns delivery plans with business goals.
  • Curious: Seeks to understand partner goals, industry context, and platform capabilities; applies learnings to improve outcomes; embraces feedback.
  • Accountable: Takes full ownership of onboarding outcomes and delivery quality. Drives clarity, focus, and follow-through. Communicates transparently and escalates issues proactively with facts and recommendations — not just problems.
  • Executive Presence: Communicates with clarity and confidence to senior client and internal stakeholders. Knows when to listen, when to push back, and when to escalate. Comfortable presenting program health to C-level audiences.
  • Startup Mindset: Thrives in fast-paced, ambiguous environments. Biased toward action over perfection. Comfortable building the plane while flying it — creating scalable processes, playbooks, and frameworks where none exist. Resourceful, scrappy, and energized by growth-stage challenges.

You will require the following qualifications and skills

Qualifications / Experience:

  • 6–8 years of experience in program or project management, ideally in SaaS, consulting, or insurtech
  • Strong working knowledge of property & casualty insurance
  • Proven ability to lead client-facing, cross-functional implementation programs from kickoff to delivery
  • Demonstrated experience defining program strategy — not just executing a plan handed to you
  • Strong experience managing multiple projects simultaneously with defined milestones, scope, and success criteria
  • Track record of building and maintaining client-facing project plans that drive accountability on both sides
  • Demonstrated ability to align diverse stakeholders and manage expectations at all organizational levels
  • Background in delivery methodologies, including Agile, SDLC, and hybrid models
  • Experience translating onboarding outcomes into long-term client growth and platform adoption
  • High degree of professionalism, ownership, and attention to detail
  • Experience operating in a high-growth, startup, or scale-up environment — comfortable with ambiguity, evolving priorities, and building structure where it doesn't yet exist.

Skills

  • Exceptional communication and relationship-building skills, including written executive-level updates
  • Strong critical thinking, risk mitigation, and decision-making capabilities
  • Proficiency with project and customer onboarding platforms such as Monday.com, Jira, Azure DevOps, or comparable tools
  • Ability to lead within a distributed, remote-first team structure
  • High integrity and emotional intelligence in high-stakes environments

Bonus Experience

  • Familiarity with operational models of P&C carriers, MGAs, or agencies
  • Exposure to embedded insurance, digital distribution, or insurtech platforms
  • Understanding of insurance APIs, policy administration systems, or related tooling
  • Experience using customer onboarding platforms (e.g., Rocketlane) or AI-enabled delivery tools to scale program management

Location & Travel

  • Remote, US-based (preferred time zones: ET / CT)
  • Travel: Approximately 20–25% domestically (and occasionally internationally) to support client kickoffs, key milestones, executive steering committees, and onsite working sessions. Travel cadence will vary based on portfolio and program phase.

For more information…

https://www.boltinc.com/

Diversity and Inclusion

At bolt, we are diverse and inclusive. We value each person's unique skills, background, and identity. We never discriminate on cultural background, religion, sex, gender, gender identity or expression, sexual orientation, age, disability, veteran status, genetic information, marital or family status, or any legally protected status. Everyone belongs. And because everyone’s different, we’re also flexible in the ways we work, so each person can bring their best efforts every day.

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