Overview
Service Administrator Jobs in Sumner, WA at Triad Machinery
Triad Machinery is currently seeking a qualified candidate to join our team as a Service Administrator at our Sumner, Washington branch. This role will work with the branch’s Service Manager to assist with operations in the service department.
Job Overview:
- Key support for Service Manager
- Provide information on open service jobs for review by Service Manager daily
- Make corrections or add charges to open service jobs, as needed
- Submit warranty information to Warranty Administrator for filing with manufacturer
- Prepare invoices and expense reports for Accounts Payable
- Ensure mechanic information, driving records, and CDL requirements are up to date
- Process mechanic timecards – verify hours, codes, and job description
- Submit final hours twice monthly to payroll department
Job Qualifications:
- High school degree required; some college coursework preferred
- Ability to organize, multitask and complete work accurately while meeting deadlines
- Proficient use of computer systems- Accounting software, Microsoft Excel and Word
- Excellent communication skills and ability to work well with others
- Mechanical understanding a plus
TRIAD MACHINERY offers a generous benefit package. Full-time employees (and their families) can elect to take our medical, dental and vision insurance at a cost. Triad’s 401k plan with matching, discretionary profit sharing, life insurance, vacation and sick leave, and 8 paid holidays are available to those that qualify. Wages for this position are $ 22 to $ 27 per hour.
Triad Machinery is an Equal Opportunity Employer and encourages applications from all qualified candidates. EEO/AA Employer/Vet/Disabled
** Triad Machinery does not accept unsolicited resumes or calls from third-party recruiters or employment agencies**
Job Type: Full-time
Pay: $22.00 – $27.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- How many years of experience do you have in a service administrative role supporting technicians, mechanics, or a service department?
A. No experience
B. Less than 1 year
C. 1–3 years
D. More than 3 years
- Which of the following responsibilities have you performed? (Select all that apply.)
A. Opened and closed service work orders
B. Scheduled technician work
C. Prepared customer invoices
D. Processed warranty claims
E. Ordered parts or created purchase orders
F. None of the above
- This position requires answering phones, assisting customers, supporting technicians, and processing paperwork simultaneously. How comfortable are you working in a fast-paced environment with frequent interruptions?
A. Very comfortable
B. Comfortable
C. Somewhat comfortable
D. Not comfortable
- Tell us about a time you had to keep track of multiple priorities with competing deadlines. How did you stay organized?
- Describe a situation where you had to explain a delay or resolve an issue with a frustrated customer. What was the outcome?
- Which of the following software programs have you used regularly? (Select all that apply.)
A. Microsoft Outlook
B. Microsoft Excel
C. Microsoft Word
D. ERP or dealership management software (CDK, IntelliDealer, DBS, etc.)
E. Accounting software
F. None of the above
- This position requires accurate work order documentation, invoicing, and technician time entry. How would you rate your attention to detail?
A. Exceptional
B. Above Average
C. Average
D. Needs Improvement
- This position requires dependable, on-site attendance during normal business hours (Monday–Friday). Are you able to meet this requirement? Yes or No.
- 9. Are you comfortable working in a fast-paced environment with multiple priorities and frequent interruptions? Yes or No.
Ability to Relocate:
- Sumner, WA 98390: Relocate before starting work (Required)
Work Location: In person
Title: Service Administrator
Company: Triad Machinery
Location: Sumner, WA
