Overview

Shift leader, Restaurant​/Food Service Jobs in Canton, USA at Papa Johns

Job Summary

The Shift Leader supervises shifts and/or work areas in the operation ofa Papa Johns restaurant to ensure high quality products and customer service are delivered to ensure restaurant profitability.

Other responsibilities include the management of operations including the execution of all Company policies, procedures,programs and systems.

Ensure compliance with all federal,stateand local laws and ethical business practices.

Duties and Responsibilities

  • Adheres to guidelines, techniques and expectations for each station including, but not limited to, dough management, accuracy and proper portioning.

    Performs assigned work station duties such as making quality products, follows all productpreparationsproceduresandmaintainsestablished product holding times.

  • Consistently contributes to achieving the Companys product goal.

    Commitsto meeting the needs and expectations of the restaurants customers, minimizes customercomplaintsand responds appropriately to customer needs. Follows all policies and procedures as outlined in our TM handbook including, but not limited to, image (including car topper for delivery drivers), attendance,safetyand security.

  • Exemplifies andexhibitsthe Core Values,maintainsa positive attitude, works well with others and is flexible and adaptable to change.

  • Ensures adequate shift coverage for restaurant. Provides immediate feedback and corrects problems when identified. Maintains product quality, customer service, and performance responsibilities (such as MCE readiness, food/labor costs, restaurant cleanliness, etc.) within acceptable standards,follows all policies and procedures related to shift management.

  • Contribute to profit goals by ensuring they stay within company guidelines and target goals by accuratelyutilizingthe FOCUS System.

    Execute cash management duties.

    Assist in the management of adequate inventorylevelsusing the companys systems and guidelines to minimize loss.

Education, Experience & Certifications

  • High School diploma or GED preferred

  • Serv-Safe/Local or State Food Service Certification preferred

  • Previous restaurant shift lead experience preferred

  • Successful and stable employment history

  • Must be 18 years of age or older

  • Must be able to work long hours (32+ hours generally required), scheduled or unscheduled, which will include nights,

  • weekends, and as emergencies arise

  • Ability to successfully perform the job duties of all positions in the restaurant.

Functional Skills

  • Planning & Prioritization

  • Communicates Effectively

  • Process Improvement

Our Values

  • EVERYONE BELONGS – We believe connectedness and belonging are the essential ingredients to our success

  • DO THE RIGHT THING – We are relentlessly focused on quality and integrity andmakethe right choices, even whenit’sdifficult

  • PEOPLE FIRST – To craft positive experiences for our customers, we take care of each other first

  • INNOVATE TO WIN – We champion and challenge for a better way in all we do

  • HAVE FUN – We find joy, create meaningfulimpactand celebrate the journey together

Our Core Competencies

  • CUSTOMER CENTRIC – Weleveragedata and insights to crafta customer experience that builds relationships, cultivates trust, and delivers excellence

  • RESULTS DRIVEN We focus on measurable outcomes byremainingoptimistic, tenacious, and persistent even in the face of challenges

  • CONTINUOUS IMPROVEMENT – We champion for better through strategic risk taking, experimentation and challenging the status quo

  • BIAS FOR ACTION – We courageously lead, drive towards decisions, andmaintainagility to meet the demands of our dynamic industry

  • WINNING TOGETHER – We work together to unlock our full potential by actively collaborating and contributing in a cross-functional capacity

Papa Johns is an equal opportunity employer.

Papa Johns is a federal contractor thatparticipatesin the E-Verify program to confirm employment eligibility for each new team member. We also comply withall Right to Work requirements. Official

E-Verifyand Right to Work notices are available for applicants to review in both English and Spanish.

Required

Preferred

Job Industries

  • Food & Restaurant

Title: Shift leader, Restaurant​/Food Service

Company: Papa Johns

Location: Canton, USA

Category:

 

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