Staff Services Analyst I/II (Public Health)

Description

Staff Services Analyst I
General Statement of Duties
Under general supervision, to perform responsible, varied, and increasingly difficult administrative analysis work in a variety of fields which may encompass fiscal, staff development, personnel, or general administrative staff assistance; may act as lead analyst to other technical staff. Work at this level is characterized by increasingly independent development and employment of routine methodology and techniques.

Distinguishing Characteristics
This is the entry level into a specialized Staff Services Analyst classification for positions which have responsibility for fiscal, personnel, staff development or administrative support services in a department. Incumbents may have responsibilities for coordinating assigned work areas; may provide analysis and assessment of the impact of legislation and regulations on departmental programs and services, and may assist in the preparation of fiscal, personnel, training and staff development, or administrative support programs. This class is distinguished from Staff Services Analyst II in that Staff Services Analyst II’s perform more complex, specialized assignments and may supervise clerical or technical support staff. This classification may be flexibly staffed, if allocated to the hiring department as flexibly staffed. This classification is a for cause, non-exempt position.

Reports to
Program Manager I or Department Fiscal Officer or designated departmental administrator depending on assigned department.

Classifications Supervised
This is not a supervisory class however incumbents may provide lead direction to other administrative support staff.

Staff Services Analyst II
General Statement of Duties

Under general supervision, to perform responsible, varied, and complex administrative analysis work in a variety of fields; may act as lead analyst to other technical staff or may supervise subordinate clerical staff. Work at this level is characterized by independent development and employment of methodology and techniques.

Distinguishing Characteristics

This is a specialized Staff Services Analyst classification for positions which have responsibility for staff development and/or support services in the assigned department. Incumbents may have responsibilities for supervising and coordinating assigned work areas and staff, provide analysis, and assessment of the impact of legislation and regulations on department programs and services, and may provide training and staff development programs.

Reports to

Designated departmental administrator depending on assigned department.

Classifications Supervised

Eligibility Workers I/II/III, or Family Support Officers I/II, Family Support Technicians, or Health Assistants I/II/III, or may provide lead direction only without supervisory responsibilities.

Examples of Duties

Staff Services Analyst I

Knowledge of:

• General principles of public and business administration.
• Principles and practices of assigned areas of specialization including legislation and regulation analysis and administrative staff practices.
• Public human services program goals, requirements, and operations.
• Policies, procedures, and programs of the department to which assigned.
• In-depth and interactive information gathering techniques.
• Research and information gathering methods and procedures.
• Computer methods, software, and systems used in public human services program administration.
• Principles, techniques and practices of project planning, development, and coordination and staff development.

Desired Skills:

• Perform a variety of analysis on legislative, regulation, and administrative analysis work.
• Assist in providing direction and coordination for technical support staff.
• Evaluate information and develop recommendations regarding department policies and requirements.
• Prepare and implement routine assigned tasks with a minimum of direction.
• Interpret, explain, and apply a variety of federal, state and county public assistance policies, rules, procedures, and regulations.
• Collect, interpret, and evaluate narrative and statistical data.
• Communicate effectively orally and in writing including the preparation of clear and concise records and reports.
• Effectively communicate with people from diverse ethnic and cultural backgrounds.
• Explain routine regulations and programs in an easily understandable manner.
• Effectively represent the assigned department in answering questions, responding to inquiries, providing assistance, and dealing with concerns from the public, community organizations, other County staff, and other agencies.
• Establish and maintain cooperative working relationships with the public and staff.

Staff Services Analyst II

Plans, assigns, and assists in the review and analysis of department operations, policies, and procedures; provides project guidance and oversight for assigned personnel; analyzes the impact of legislation, rules, and regulations on department functions and services; conducts individual and group conferences to discuss or interpret rules, regulations, and policies; assists in determining the need for staff training and development on program and regulation implementation; assists in the preparation and implementation of training programs on the impacts and compliance with rules and regulations; reviews and ensures implementation of staff development and training plans; assists in the preparation and monitoring of contracts executed by the assigned department; prepares department reports such as the comprehensive annual plan; gathers and analyzes data regarding department services and operations; assists in making the recommendations on department policies, procedures, and operations; performs special studies and research projects; represents the department at meetings; confers with department management regarding policies, procedures, staffing, and equipment needs.

Knowledge:

• General principles of public administration.
• Principles and practices of assigned areas of specialization including legislation and regulation analysis and staff development and training.
• Public human services program goals, requirements, and operations.
• Policies, procedures, and programs of the assigned County department.
• In-depth and interactive interviewing and information gathering techniques.
• Research and information gathering methods and procedures.
• Computer methods, software, and systems used in public human services program administration.
• Principles, techniques and practices of project planning, development, and coordination and staff development.

Desired Skills:

• Perform a variety of legislative, regulation, and administrative analysis work.
• Provide direction and coordination for assigned staff.
• Evaluate information and assist in developing recommendations regarding department policies and staff development requirements.
• Assist in preparation and implementation of staff development and training programs.
• Interpret, explain, and apply a variety of federal, state and county public assistance policies, rules, procedures, and regulations.
• Collect, interpret, and evaluate narrative and statistical data.
• Communicate effectively orally and in writing including the reparation of clear and concise records and reports.
• Effectively communicate with people from diverse ethnic and cultural backgrounds.
• Explain complex regulations and programs in an easily understandable manner.
• Effectively represent the designated department in answering questions, responding to inquiries, providing assistance, and dealing with concerns from the public, community organizations, other county staff, and other agencies.
• Establish and maintain cooperative working relationships with the public and staff.

Typical Qualifications

Staff Services Analyst I

Training and Experience:

Any combination of training or experience that would provide the knowledge and skills to successfully perform the listed duties is qualifying. A typical way, but not required, to obtain the required knowledge and skills would be:

One (1) year of experience in a position requiring analysis of programs or technical data such as Fiscal Assistant III, Eligibility Worker III, Family Support Officer I/II, or Social Worker III. Supervisory experience is desired.

Special Requirements:

• Some departments may require the possession of a valid and appropriate driver’s license.

Staff Services Analyst II

Training and Experience:

• One (1) year of experience in a position requiring analysis of legislation and regulations and preparation of training and staff development plans equivalent to a county Staff Services Analyst I.

Special Requirements:

• Some departments may require the possession of a valid and appropriate driver’s license.

Supplemental Information

Staff Services Analyst I/II

Typical Physical Requirements
Sit for extended periods; frequently stand and walk; normal manual dexterity and eye-hand coordination; lift and move objects weighing up to 25 lbs.; corrected hearing and vision to normal range; verbal communication; use of office equipment, including computer, telephone, calculator, copiers, FAX, and other related peripheral equipment such as printers and scanners.

Typical Working Conditions
Work is performed in an office environment. Continuous contact with staff and the public.