Overview

Substantiated Repairs and Operations Leader Jobs in Provo, USA at GE Aerospace

The Substantiated Repairs and Operations Leader serves as the functional owner for substantiated repair licensing across the CFM and GE MRO network. This role drives end-to-end licensing processes, leads cross‑functional project teams, and applies strong technical and analytical skills to improve quality, speed, and consistency using FLIGHT DECK fundamentals. The leader will partner closely with product lines, repair network leadership, and customers to ensure safe, compliant, and efficient access to GE and CFM intellectual property.

Job Description

The Customer Experience — Repair Licensing team is seeking a Substantiated Repairs and Operations Leader with strong technical expertise and a demonstrated track record of process development and continuous improvement, leveraging FLIGHT DECK fundamentals.

In this role, you will serve as the functional owner for substantiated repair licenses, responsible for the end‑to‑end execution of customer license requests and ongoing enhancement of associated processes. You will lead cross‑functional project teams, applying your technical and analytical skills to develop solutions that align with business strategies and support the global MRO network.

You will also help define and improve business procedures, standards, and best practices, with a focus on enhancing team quality, efficiency, and effectiveness while ensuring compliance and a strong customer experience.

Roles and Responsibilities

  • Own the end‑to‑end licensing process for substantiated component repairs for CFM and GE MRO partners, from initial request vetting through invoicing and auditing.

  • Drive continuous improvement initiatives for repair licensing processes, from customer request intake through agreement auditing, using FLIGHT DECK tools and standard work.

  • Apply structured problem‑solving
    , leveraging FLIGHT DECK tools to resolve issues and raise them when required.

  • Develop and manage key performance metrics to actively monitor repair requests, cycle times, and outcomes, in collaboration with team members.

  • Partner with the FLIGHT DECK leader and team members to design and refine SFDC dashboards and reports that provide clear visibility to KPIs and process performance.

  • Influence current and future repair strategies for CFM and GE product lines by building strong partnerships with product line teams and providing insights from license activity and data.

  • Collaborate with CFM and GE repair network leadership on capacity planning and sourcing strategy across internal and external MRO sites.

  • Execute licensing policies and strategies by leveraging cross‑functional networks to accurately grant and manage intellectual property access across the global MRO network.

  • Use technical judgment to solve complex daily problems
    , leading project teams to deliver solutions that support product lines and customer needs.

  • Apply analytical and commercial thinking to support pricing decisions and understand customer and business impact.

  • Train and develop contractor resources responsible for processing SFDC requests, conducting preliminary evaluations, and performing analyses.

  • Support additional licensing functions as needed and as assigned.

  • Foster a positive, inclusive, and collaborative team environment
    , aligned with GE Aerospace values.

Required Qualifications

  • Bachelor’s degree in Engineering or Business Administration.

  • Minimum of 5 years of experience in a technical role, preferably within a repair station environment (FAR‑145), repair engineering, or technology development.

Desired Characteristics

  • Ability to operate in a fast‑paced, dynamic environment, managing multiple priorities and stakeholders.

  • Strong strategic thinking skills, including the ability to segment markets, identify opportunities, and champion action plans to achieve strategic goals.

  • Technical knowledge of engine hardware and component repair in a shop or MRO environment.

  • Willingness to travel to support audits, customer engagements, and other business needs as required.

  • Demonstrated experience with FLIGHT DECK deployment and process improvement initiatives.

  • Proven project management skills
    , including workload prioritization and on‑time…

Title: Substantiated Repairs and Operations Leader

Company: GE Aerospace

Location: Provo, USA

Category:

 

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