Overview
Tier II IT Help Desk Support Specialist Security Clearance Jobs in Washington, USA at Vision IT
Position: Tier II IT Help Desk Support Specialist with Security Clearance
Position Overview Vision IT is seeking a highly skilled Tier II IT Help Desk Support Specialist to provide enterprise-level desktop and endpoint support for a federal customer. This role is responsible for resolving complex technical issues, supporting Windows, macOS, and mobile environments, administering endpoint management platforms, and ensuring compliance with federal cybersecurity standards, including Zero Trust principles. The ideal candidate is a customer-focused IT professional with strong troubleshooting skills, experience supporting enterprise environments, and the ability to collaborate across Service Desk, Network, Cloud, and Cybersecurity teams.
In addition to daily operational support, this position participates in technology refreshes, infrastructure projects, automation initiatives, and incident response activities. This Position is Contingent Upon Award
Key Responsibilities Prepare, image, configure, and deploy Windows desktops, macOS systems, and mobile devices for new employees and technology refreshes.
Install, configure, maintain, and troubleshoot enterprise hardware, software, operating systems, and peripherals.
Support Windows, macOS, iOS, and Android devices while ensuring compliance with organizational security standards.
Configure and manage enterprise mobile devices using Microsoft Intune, JAMF, and Mobile Device Management (MDM) platforms.
Deploy software and operating system images using Ivanti EPM, KACE, or similar endpoint management tools.
Perform system validation, endpoint compliance verification, and monitor logs to ensure systems meet security and operational standards.
Troubleshoot complex issues involving:
Multi-Factor Authentication (MFA)
Microsoft Entra (Azure AD) and Active Directory
Identity and access management
Network connectivity
Endpoint performance
Windows Event Viewer and macOS Console logs
Support Tier I technicians by reviewing escalations, mentoring staff, documenting procedures, and improving Service Desk knowledge articles.
Administer user accounts, group memberships, and identity lifecycle management within Microsoft Entra Active Directory.
Manage macOS administration including File Vault encryption, configuration profiles, and enterprise authentication.
Perform secure hard drive sanitization using Bit Raser or approved destruction tools.
Support workstation deployments, data migrations, and recovery using approved cloning software and hardware.
Provide exceptional customer service by communicating ticket updates and resolutions through the enterprise ticketing system.
Coordinate with Network Operations, Cloud Services, Engineering, and Cybersecurity teams to resolve technical issues.
Analyze recurring technical problems and recommend process improvements.
Ensure all work complies with federal cybersecurity requirements, including Zero Trust and Defense-in-Depth principles.
Project & Engineering Responsibilities Develop and improve automated imaging and deployment processes.
Recommend and implement system improvements, policy changes, driver updates, and automation solutions.
Participate in enterprise patch management and vulnerability remediation activities.
Coordinate remediation efforts using Nessus vulnerability scan results.
Collaborate with Cloud, Engineering, and Development teams to validate system readiness and administrative access.
Participate in incident response activities, outage resolution, and emergency support efforts.
Required Qualifications Experience supporting enterprise Windows and macOS environments.
Hands-on experience with:
Microsoft Intune
JAMF
Ivanti Endpoint Manager (EPM)
KACE or similar endpoint management platforms
Strong knowledge of:
Microsoft Entra (Azure AD)
Active Directory
Multi-Factor Authentication (MFA)
Identity and Access Management (IAM)
Experience troubleshooting:
Authentication issues
Network connectivity
Endpoint performance
Windows Event Viewer
macOS Console
Knowledge of:
Automated imaging
Patch management
Configuration management
Endpoint security
Understanding of AWS cloud environments and hybrid infrastructure.
Experience supporting Zero Trust security frameworks and enterprise cybersecurity best practices.
Strong documentation, communication, customer service, and organizational skills.
Ability to manage multiple priorities while maintaining excellent customer service.
Preferred Certifications CompTIA Security+
Microsoft Certified:
Endpoint Administrator Associate
Apple Certified IT Professional
AWS Certified Cloud Practitioner (or higher)
AWS Certified Sys Ops Administrator – Associate
ITIL Foundation Certification
Preferred Education Bachelor’s degree in Information Technology, Computer Science, or a related technical discipline. Security Requirements Must be eligible to successfully complete an FBI background investigation and fingerprinting.
Must meet all federal contract eligibility requirements.
Must maintain confidentiality of all government information and comply with federal security policies.
Completion of required cybersecurity and agency-specific…
Title: Tier II IT Help Desk Support Specialist Security Clearance
Company: Vision IT
Location: Washington, USA
Category: