Overview
Underwriter Jobs in Tempe, AZ at Hired by Matrix, Inc
Title: Underwriter
Company: Hired by Matrix, Inc
Location: Tempe, AZ
At-a-Glance:
Are you ready to build your career by joining a global financial institution? If so, our client is hiring an Underwriter.
Position Type:
- Contract
- Hybrid – 3-4x a week on-site
Required:
- Excellent organization skills.
- Strong verbal and written communication skills.
- Strong computer skills – must be familiar with how to navigate a Microsoft Windows environment and have a working knowledge of Microsoft Office software.
- Preferred knowledge of mortgage servicing tools, including MSP / Director.
- High level of Accuracy and Detail Oriented/multitasking.
- Must have excellent teamwork orientation and the ability to work independently in a fast-moving environment.
Preferred:
- Mortgage servicing experience is a must.
- 3 – 5 years of experience within client services and mortgage servicing, including loan onboarding, loan administration, and default management.
- 1+ years of management/supervisory experience preferred.
- Mortgage servicing experience, including working knowledge of escrow, insurance and tax tracking, payment processing, etc.
- Working knowledge of applicable regulatory guidelines related to mortgage servicing.
- Adhere to turn time commitments while working in a high-volume environment.
- College degree preferred.
Responsibilities:
- Provide timely support for inquiries and escalations, ensuring resolution within defined SLAs.
- Collaborate with internal teams and senior management to coordinate responses and follow-ups.
- Monitor internal reporting tools to identify and manage new inquiries and escalations.
- Conduct detailed reviews of mortgage loans, particularly those in early to late-stage delinquency.
- Partner with external vendor to track and respond to escalations efficiently.
- Develop and maintain reporting dashboards to monitor inquiry volumes, response times, aging, and trends.
- Assess reported issues for potential client impact and facilitate appropriate internal and external communications.
- Offer backup support to other members of the Servicing Oversight team as needed.
- Contribute to ad hoc projects and assist management with servicing oversight initiatives.
- Perform additional duties as assigned by management.
Get in Touch:
If you think you'd be a good match, submit your resume and reach out to Sparsh at 862-895-5696 to learn more.
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