Overview
Claims Administrator / New Case Expeditor – Personal Injury Law Firm Jobs in Lodi at Law Office of Peter N. Davis & Associates
The Law Offices of Peter N. Davis & Associates, LLC
72 Essex Street, Lodi, NJ
Full-Time
Compensation & Benefits
$21 per hour (based on experience)
- Medical and dental coverage
- Paid vacation and sick leave
- Opportunities for growth based on performance
IMPORTANT – PLEASE READ BEFORE APPLYING
This role is not entry-level.
You must have prior experience in a personal injury law firm or handling insurance claims.
If you do not have relevant experience, please do not apply.
We are looking for someone who can step into a high-volume environment and contribute immediately without full training.
About the Role
This position serves as a Claims Administrative / New Case Expeditor, responsible for ensuring new personal injury cases are properly set up, documented, and ready for progression.
You will act as a central point of coordination between intake, case managers, medical providers, and insurance carriers. The role requires strong organization, urgency, and consistent follow-through.
Who This Role Is For
This is a high-volume, fast-paced position.
We are looking for a candidate who:
- Can manage 50–100+ active files simultaneously
- Works independently without constant supervision
- Understands personal injury workflows from intake through claim setup
- Is proactive with follow-ups and case movement
- Maintains organization and accuracy under pressure
This role is not suited for candidates seeking a slower-paced or heavily guided position.
Role Objectives
- Facilitate efficient intake and onboarding of new personal injury cases
- Ensure timely communication between clients, providers, and attorneys
- Open claims and send all required time-sensitive correspondence
- Identify missing information and follow up promptly
- Ensure files are complete, compliant, and ready for handoff to legal staff
Key Responsibilities
Intake and Client Coordination
- Conduct initial and secondary client interviews to gather complete case details
- Follow up with clients to obtain missing or incomplete information
- Confirm attorney consultations are scheduled or completed
- Maintain accurate and detailed case notes
Claims and Case Setup
- Open and manage PIP, bodily injury, MedPay, UM/UIM, and related claims
- Verify insurance coverage and document appropriately
- Send Letters of Representation and required notifications
- Request accident reports, including OPRA requests where applicable
Documentation and Case Readiness
- Send and track medical authorizations (HIPAA), employment verification, and other required documents
- Collect and organize declaration pages, property damage documentation, and supporting evidence
- Upload and maintain all documentation in Neos or equivalent system
- Ensure file completeness prior to attorney review and handoff
Provider and Case Coordination
- Confirm initial medical treatment scheduling and status
- Communicate with providers regarding treatment and records
- Notify appropriate team members regarding liens (Medicaid, Medicare, ERISA)
- Assist in coordinating investigators when necessary
Communication and Follow-Up
- Communicate with clients, insurance carriers, and providers
- Confirm receipt of all correspondence
- Maintain follow-up systems to ensure timely case progression
Administrative Support
- Assist intake and reception departments as needed
- Process invoices and internal requests
- Support pre-litigation workflow as required
Qualifications (Required)
- Minimum 1 year of experience in a personal injury law firm or insurance claims role
- Strong understanding of:
- Personal injury intake and claims process
- New Jersey No-Fault (PIP) procedures
- Insurance communication and documentation
- Ability to manage a high-volume caseload independently
- Strong attention to detail and organizational skills
Applications without relevant experience will not be considered.
Preferred Qualifications
- Experience using Neos or similar case management software
- Experience in a high-volume personal injury environment
- Bilingual (Spanish)
Work Environment
- Fast-paced personal injury law office
- Collaborative pre-litigation team
- Occasional local travel may be required
Schedule
Monday through Friday
In-office (Lodi, NJ)
Pay: From $21.00 per hour
Application Question(s):
- Do you have direct experience working in a personal injury law firm? If yes, what specific law firms?
- Have you opened and managed bodily injury or PIP claims? Please describe your role.
- What case management systems have you used (Neos, Litify, Needles, etc.)?
- Are you familiar with New Jersey No-Fault (PIP) claims procedures? (Yes/No — explain briefly)
- Walk us through how you would open a new personal injury claim from intake.
- What is the highest number of active cases/files you have managed at one time?
- How do you stay organized when handling a high volume of cases and deadlines?
- Describe your experience communicating with insurance adjusters and clients.
- How would you handle a client who is frustrated and repeatedly calling for updates?
- Are you comfortable with the listed compensation?
- Have you worked in the intake department for a personal injury law firm before? What law firm?
- Are you open to remote intake hours at night and on the weekend? Monday to Friday 6PM to 11 PM. Saturday and Sunday, 8 AM to 11 PM.
- How many years of experience do you have working in personal injury law or insurance claims? What law firms or insurance companies did you work for?
Language:
- Spanish (Preferred)
Ability to Commute:
- Lodi, NJ 07644 (Required)
Work Location: In person
Title: Claims Administrator / New Case Expeditor – Personal Injury Law Firm
Company: Law Office of Peter N. Davis & Associates
Location: Lodi
