Overview
Customer Service Representative Jobs in Toughkenamon, PA at CF Logistics LLC
The Customer Service Representative will manage the day-to-day communication and coordination of shipments, order entries, and tracking. You will ensure that customer orders are processed flawlessly from our Toughkenamon facility to their final destination, providing real-time visibility and solving logistical puzzles with speed and professionalism.
Key Responsibilities
- Order Management: Accurately enter, update, and process high-volume customer orders into our internal supply chain management systems.
- Client & Carrier Relations: Serve as the main point of contact for clients and drivers, answering questions via phone and email ) regarding order status, delivery windows, and shipment adjustments.
- Shipment Tracking: Utilize advanced tracking systems to monitor shipments in real-time, proactively identifying potential delays (especially regarding temperature-sensitive and perishable freight).
- Cross-Department Collaboration: Work hand-in-hand with our local warehousing and dispatch teams to ensure correct loading, inventory counts, and on-time departures.
- Issue Resolution: Swiftly handle delivery discrepancies, missed windows, or shipping errors by offering efficient, professional solutions to minimize product loss and maintain high client satisfaction.
- Documentation: Manage and organize critical shipping documentation, including Bills of Lading (BOL), delivery receipts, and carrier paperwork.
Qualifications & Skills
- Experience: 1–3 years of experience in customer service, account management, or administrative support. Prior experience in third-party logistics (3PL), trucking, freight brokerage, or cold-chain distribution is highly preferred.
- Communication: Exceptional verbal and written communication skills with a calm, professional phone presence.
- Tech-Savvy: Proficiency with logistics software, Transportation Management Systems (TMS), Warehouse Management Systems (WMS), and Microsoft Office (Excel, Outlook).
- Problem-Solving: Ability to think on your feet, multitask in a fast-paced environment, and handle urgent, time-sensitive delivery situations.
- Localization: Reliable transportation to our Toughkenamon, PA office.
Benefits & Perks
- Competitive hourly wage/salary based on experience.
- Health, dental, and vision insurance options.
- Paid Time Off (PTO) and holiday pay.
- A supportive, team-oriented workspace rooted in community and operational excellence.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible schedule
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Education:
- High school or equivalent (Preferred)
Experience:
- Customer service: 1 year (Preferred)
Work Location: In person
Title: Customer Service Representative
Company: CF Logistics LLC
Location: Toughkenamon, PA
