Overview
Experienced Solar Service Coordinator Jobs in Sun City, AZ at Green Muscle Solar
Overview:
We are seeking a skilled and experienced Solar Service Coordinator to join our team. Green Muscle Solar is expanding our service department and we are looking for an enthusiastic team player to help us grow. This is a flexible role with other duties in the office to be handled, in addition to below.
Key Responsibilities
1. Scheduling & Dispatching
· Act as the main dispatcher for service technicians, optimizing routes to maximize daily "truck rolls."
· Manage the service calendar, balancing urgent "system down" calls with routine maintenance and warranty inspections.
· Coordinate with homeowners to schedule arrival windows and ensure site access.
2. Tracking & Documentation
· Strict Maintenance of the Service Log: Ensure every service call, site visit, and repair is entered into the company service spreadsheet and CRM.
· Verify that all work orders are completed, photos are uploaded, and notes are clear before moving a job to "Ready for Invoicing."
· Track the status of active service tickets from "Lead" to "Completed."
3. RMA & Parts Management
· Initiate and track Return Merchandise Authorizations (RMAs) with manufacturers (Tesla, FoxEss, Enphase, etc.).
· Coordinate the delivery and pickup of replacement inverters, optimizers, or batteries.
· Ensure technicians have the necessary materials.
4. Customer Communication
· Provide "order status" updates to customers waiting on parts or scheduling.
· Explain basic troubleshooting steps to homeowners over the phone to potentially resolve issues without a site visit.
· Follow up with customers how received "Permission to Operate" (PTO) and make sure system is turned on.
Required Skills & Qualifications
· Detail Oriented: Must be obsessed with data entry accuracy—if it’s not in the spreadsheet, it didn’t happen.
· Logistics Mindset: Ability to handle moving parts and technician call-outs without losing track of the schedule.
· Customer Service: A calm, professional phone presence, especially when dealing with customers whose systems may be down.
· Technical Aptitude: Ability to navigate various solar monitoring portals and understand the difference between a "grid-tied" issue and an equipment failure.
Preferred Experience
· 1–2 years in a project coordination role (Solar, HVAC, or Electrical experience is a huge plus).
· Proficiency with Google Sheets/Excel and CRM platforms.
The "Success" Metrics for this Role:
1. Response Time: How quickly a customer goes from "Help!" to having a scheduled appointment.
2. Invoicing Accuracy: Ensuring 100% of completed jobs are logged for the billing department.
3. Uptime: Minimizing the number of days a customer’s system is offline.
Job Type: Full-time
Pay: $45,000.00 – $60,000.00 per year
Benefits:
- Paid time off
Ability to Relocate:
- Sun City, AZ 85373: Relocate before starting work (Required)
Work Location: In person
Title: Experienced Solar Service Coordinator
Company: Green Muscle Solar
Location: Sun City, AZ
